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Ink

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Ink last won the day on June 28

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About Ink

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    Commodore

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    Naval action

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  1. Greetings Admiral. As the first workaround, could you please try to completely reinstall the game by this guide: 1) Uninstall the game from launcher, then uninstall the launcher, after that make sure no temporary files remained: 2.1)Press Win+R then type: %HOMEPATH%\AppData\LocalLow\Game Labs\ Right click on Ultimate Admiral Dreadnoughts folder and delete it 2.2) Open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards) type: regedit Go to HKEY_CURRENT_USER\SOFTWARE\Game Labs\Ultimate Admiral Dreadnoughts Right click on Ultimate Admiral Dreadnough
  2. Greetings Admiral. Could you please provide PC specs like CPU, video card, memory etc.
  3. Admirals, thank you for the feedback. The problem is under investigation
  4. Greetings Admiral. Could you please try follow this guide and contact Xsolla support team: Capture a screenshot with the problem, or a short video showing the problem Open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\log There will be log files from the launcher (e.g. 16.09.21.txt) Please copy the latest log file, then contact Xsolla support team via live chat option (help.xsolla.com) or email (support@xsolla.com), describe your issue in details and attach the log file, the screenshot or a link on vid
  5. Greetings Admiral. Could you please try follow this guide and contact Xsolla support team: Capture a screenshot with the problem, or a short video showing the problem Open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\log There will be log files from the launcher (e.g. 16.09.21.txt) Please copy the latest log file, then contact Xsolla support team via live chat option (help.xsolla.com) or email (support@xsolla.com), describe your issue in details and attach the log file, the screenshot or a link on vid
  6. Greetings Admiral. Could you please clarify if you are using Citrix workspace software? If so please check this workaround: The workaround is to temporary disable Citrix Virtual Bus Enumerator in the system devices (you might need to activate it again once you are about to use Citrix) Open Windows Command Prompt (press Windows + R), then type: devmgmt.msc and click ok Expand System devices tab and find Citrix Virtual Bus Enumerator Right click on it and select "Disable"
  7. Admiral, if you can't find a link to download the launcher, please contact me at ink@navalaction.com from email address that was used to purchase the game
  8. Greetings Admiral. If you pre-ordered the game your Steam key will be sent to you once Ultimate Admiral: Dreadnoughts is available on Steam to download
  9. The game is out of Early Access, but yes, this one too https://store.steampowered.com/app/1069650/Ultimate_Admiral_Age_of_Sail/
  10. Greetings Admiral. Could you please clarify if you tried to reinstall the game?
  11. Greetings! The current games in development in the Ultimate series are: Ultimate Admiral: Dreadnoughts - https://www.dreadnoughts.ultimateadmiral.com/ Ultimate General: American Revolution - https://www.ug1775.com/ At the moment we cannot provide information about our future games and settings, but we appreciate your feedback! This idea was suggested by other players too in the past.
  12. Admiral, right now there is no information on fix of the problem, please use the workaround until further notice
  13. Greetings Admiral, Please contact me on ink@navalaction.com from email that was used to purchase the game
  14. Admiral, I'm glad the problem was solved!
  15. Greetings Captain. Please check this news: https://store.steampowered.com/news/app/311310/view/3012324802828516870
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