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Ink

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Ink last won the day on September 24 2020

Ink had the most liked content!

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About Ink

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    Commodore

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    Male
  • Interests
    Naval action

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  1. Greetings Admiral. Please explain your issue, does the game crash on launch? If so, please check this workaround too: Could you please clarify if you use Citrix Workspace software? If so please try to temporary disable Citrix Virtual Bus Enumerator in the system devices (you might need to activate it again once you are about to use Citrix) Open Windows Command Prompt (press Windows + R), then type: devmgmt.msc and click ok Expand System devices tab and find Citrix Virtual Bus Enumerator Right click on it and select "Disable"
  2. Admiral, make sure there are no other instance of launcher is running in the same time - open the system tray (around the windows clock and date) Also, please clarify if you tried every step: 1) Uninstall the game from launcher, then uninstall the launcher, after that make sure no temporary files remained: 2.1) Press Win+R then type: %HOMEPATH%\AppData\LocalLow\Game Labs\ Right click on Ultimate Admiral Dreadnoughts folder and delete it 2.2) Open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards) type: regedit
  3. Admiral, please try to completely uninstall the game and launcher files by this guide: please try to uninstall, then remove all temporary files (once you uninstall the game): 1) Uninstall the game from launcher, then uninstall the launcher, after that make sure no temporary files remained: 2.1) Press Win+R then type: %HOMEPATH%\AppData\LocalLow\Game Labs\ Right click on Ultimate Admiral Dreadnoughts folder and delete it 2.2) Open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards) type: regedit Go to HKEY_CURRE
  4. Admiral, as long as the game allows you to load your save files on the most recent update - you can continue to play
  5. Greetings Admiral. Please provide a screenshot with the problem.
  6. Greetings Admiral! Please clarify - do you mean you are still playing via the launcher provided by Xsolla?
  7. Greetings Admiral! Could you please clarify what exact issue are you experiencing?
  8. When buying the game via our website (through Xsolla) you get two keys, a key for immediate access via in-house launcher and a future Steam key, that will be sent as soon as the game is available there. Last year we did provide immediate access keys to players who preordered the game for Steam release. So, you are not missing anything at the moment - the Steam key is not available yet.
  9. Admiral, if you are sure the game launcher is not blocked, please try this workaround: open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\log There will be log files from the launcher (e.g. 12.04.21.txt) Please copy the latest log file and a screenshot with the problem, then contact Xsolla support team via 24/7 live chat option (help.xsolla.com) or email (support@xsolla.com), describe your issue in details and attach both files.
  10. Greetings Admral! The link to download game launcher can be found in the receipt mail from Xsolla. If you can't find it - please contact me on ink@navalaction.com from the email address that was used to purchase the game.
  11. Greetings Captain. Main discussions of the game has been moved on the official discord server at https://discord.gg/WsxaUse and Steam forums at https://steamcommunity.com/app/311310/discussions/22/ Try to search for a clan there too.
  12. Greetings Admiral. Could you please clarify if you tried to activate it on Steam? As the key has to be activated within the launcher provided by Xsolla. If you tried to activate it in the launcher and it did not work, have you tried to copy and paste it by CTRL+C -> CTRL+V ? if you are missing the link to download the launcher, please contact me on ink@navalaction.com from email address that was used to purchase the game.
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