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Ink

Developers
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Everything posted by Ink

  1. Greetings Admiral. Could you please clarify if the problem still there? If so, please try to contact Xsolla support via 24/7 live chat available on help.xsolla.com
  2. Greetings Admiral. Once the game is available on Steam you will receive your Steam key to activate and play within Steam. For now the only way to play the game is to using the launcher
  3. Greetings Admiral. Could you please clarify if you were able to play in the past and only recently got this issue. or you just installed the game? If the problem is still there, make sure the launcher is not blocked by antivirus or firewall program
  4. Greetings Admiral. If your game crashed and you got "in Game" status instead of "Play" - please start the launcher and leave it alone for about 3-5 minutes - the status will be changed back to "Play"
  5. Could you please clarify if performance drop happens once you alt-tab? How many applications you run in the the same time with the game? Please also test to only run the game and no other application in the background - is the problem still there?
  6. Greetings Admiral. As the first workaround, please try to completely reinstall the game: 1) Uninstall the game from launcher, then uninstall the launcher, after that make sure no temporary files remained: 2.1) Press Win+R then type: %HOMEPATH%\AppData\LocalLow\Game Labs\ Right click on Ultimate Admiral Dreadnoughts folder and delete it 2.2) Open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards) type: regedit Go to HKEY_CURRENT_USER\SOFTWARE\Game Labs\Ultimate Admiral Dreadnoughts Right click on Ultimate Adm
  7. Greetings Admiral. Are you sure your video card or processor are not overheating?
  8. Greetings Captain. You do not need to redeem the key if it was already activated in the past, you need to login to your already existed account, there is an option in the launcher to recover your password. It seems you just created a new account and tried to activate already used key. If you still cannot recover your password, please try to contact Xsolla support via 24/7 live chat at help.xsolla.com
  9. Greetings Admiral, please send me a mail on ink@navalaction.com from the email address that was used to purchase the game
  10. Admiral, please contact me at ink@navalaction.com from the email address that was used to purchase the game
  11. Admiral, information has been sent on the mentioned email address. Hope everything is ok now
  12. Please try this workaround and create new shortcut: open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\ There is launcher.exe file, right click on it and make a shortcut Move it to the desktop
  13. Greetings Admiral, is the problem still there? If so, please be so kind and contact Xsolla 24/7 live chat support available at help.xsolla.com Please keep us updated on the problem
  14. Greetings Admiral! Apologies for the inconvenience, is the problem still there? Please try to reinstall the game by this guide: 1) Uninstall the game from launcher, then uninstall the launcher, after that make sure no temporary files remained: 2.1)Press Win+R then type: %HOMEPATH%\AppData\LocalLow\Game Labs\ Right click on Ultimate Admiral Dreadnoughts folder and delete it 2.2) Open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards) type: regedit Go to HKEY_CURRENT_USER\SOFTWARE\Game Labs\Ultimate Admiral Dreadnoughts Right click on Ultimat
  15. Then, as the first workaround, please try to reinstall the game by this guide: 1) Uninstall the game from launcher, then uninstall the launcher, after that make sure no temporary files remained: 2.1)Press Win+R then type: %HOMEPATH%\AppData\LocalLow\Game Labs\ Right click on Ultimate Admiral Dreadnoughts folder and delete it 2.2) Open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards) type: regedit Go to HKEY_CURRENT_USER\SOFTWARE\Game Labs\Ultimate Admiral Dreadnoughts Right click on Ultimate Admiral Dreadnoughts folder and delete it Close
  16. Greetings Admiral. Could you please clarify if you are using Citrix workspace software? If so please check this workaround: The workaround is to temporary disable Citrix Virtual Bus Enumerator in the system devices (you might need to activate it again once you are about to use Citrix) Open Windows Command Prompt (press Windows + R), then type: devmgmt.msc and click ok Expand System devices tab and find Citrix Virtual Bus Enumerator Right click on it and select "Disable"
  17. Admiral, glad the problem was solved!
  18. Greetings Admiral. Could you please provide a screenshot with the mentioned above problem? Upload it somewhere on services like imgur.com or such and post the link here
  19. Greetings Admiral. Could you please clarify if you are using Citrix workspace software? If so please check this workaround: The workaround is to temporary disable Citrix Virtual Bus Enumerator in the system devices (you might need to activate it again once you are about to use Citrix) Open Windows Command Prompt (press Windows + R), then type: devmgmt.msc and click ok Expand System devices tab and find Citrix Virtual Bus Enumerator Right click on it and select "Disable"
  20. ink@navalaction.com is an email address, please contact me from the email that was used to purchase the game
  21. Greetings Admiral! You must have received a mail from Xsolla some time ago with the Steam key. Please check your email, including spam folder. If you can't find it, please contact me at ink@navalction.com from the email address that was used to purchase the game.
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