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Ink

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Everything posted by Ink

  1. nevermind, we have found the problem, the fix will be live within the next update. It can only happen if the ship has the minimum displacement. You can fix it by adding a tower with funnel mounts.
  2. Greetings Admiral. Thank you for the report. At the moment we cannot reproduce the problem. Central mounts exist for this hull. We need more feedback of the same problem from another players to investigate further.
  3. Greetings Admiral. Please explain your issue, does the game crash on launch? If so, please check this workaround too: Could you please clarify if you use Citrix Workspace software? If so please try to temporary disable Citrix Virtual Bus Enumerator in the system devices (you might need to activate it again once you are about to use Citrix) Open Windows Command Prompt (press Windows + R), then type: devmgmt.msc and click ok Expand System devices tab and find Citrix Virtual Bus Enumerator Right click on it and select "Disable"
  4. Admiral, make sure there are no other instance of launcher is running in the same time - open the system tray (around the windows clock and date) Also, please clarify if you tried every step: 1) Uninstall the game from launcher, then uninstall the launcher, after that make sure no temporary files remained: 2.1) Press Win+R then type: %HOMEPATH%\AppData\LocalLow\Game Labs\ Right click on Ultimate Admiral Dreadnoughts folder and delete it 2.2) Open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards) type: regedit
  5. Admiral, please try to completely uninstall the game and launcher files by this guide: please try to uninstall, then remove all temporary files (once you uninstall the game): 1) Uninstall the game from launcher, then uninstall the launcher, after that make sure no temporary files remained: 2.1) Press Win+R then type: %HOMEPATH%\AppData\LocalLow\Game Labs\ Right click on Ultimate Admiral Dreadnoughts folder and delete it 2.2) Open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards) type: regedit Go to HKEY_CURRE
  6. Admiral, as long as the game allows you to load your save files on the most recent update - you can continue to play
  7. Greetings Admiral. Please provide a screenshot with the problem.
  8. Greetings Admiral! Please clarify - do you mean you are still playing via the launcher provided by Xsolla?
  9. Greetings Admiral! Could you please clarify what exact issue are you experiencing?
  10. When buying the game via our website (through Xsolla) you get two keys, a key for immediate access via in-house launcher and a future Steam key, that will be sent as soon as the game is available there. Last year we did provide immediate access keys to players who preordered the game for Steam release. So, you are not missing anything at the moment - the Steam key is not available yet.
  11. Admiral, if you are sure the game launcher is not blocked, please try this workaround: open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\log There will be log files from the launcher (e.g. 12.04.21.txt) Please copy the latest log file and a screenshot with the problem, then contact Xsolla support team via 24/7 live chat option (help.xsolla.com) or email (support@xsolla.com), describe your issue in details and attach both files.
  12. Greetings Admral! The link to download game launcher can be found in the receipt mail from Xsolla. If you can't find it - please contact me on ink@navalaction.com from the email address that was used to purchase the game.
  13. Greetings Captain. Main discussions of the game has been moved on the official discord server at https://discord.gg/WsxaUse and Steam forums at https://steamcommunity.com/app/311310/discussions/22/ Try to search for a clan there too.
  14. Greetings Admiral. Could you please clarify if you tried to activate it on Steam? As the key has to be activated within the launcher provided by Xsolla. If you tried to activate it in the launcher and it did not work, have you tried to copy and paste it by CTRL+C -> CTRL+V ? if you are missing the link to download the launcher, please contact me on ink@navalaction.com from email address that was used to purchase the game.
  15. Greetings Admiral! Please explain your problem in details as the current description is too vague to understand what is wrong. Do you mean you tried to launch the game from Launcher provided by Xsolla and you did not yet activated the Steam key? If so, please contact me on ink@navalaction.com from email address that was used to purchase the game
  16. Greetings Admiral, are you sure the launcher is not blocked by antivirus/firewall software? Most likely that is the case.
  17. Admirals, the fix will be available within the next update
  18. Admiral, thank you for the report, the problem is under investigation.
  19. Admiral, glad to hear that! Closed.
  20. Please do the following: Open Windows Command Prompt (press Windows + R), then type: devmgmt.msc and click ok Expand System devices tab and try to find Citrix Virtual Bus Enumerator - is it there?
  21. Greetings General! Please make sure to check our official website: https://www.ug1775.com/ At the moment all information is available there.
  22. Do you use Citrix workspace software?
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