Wimbley Posted March 11, 2016 Share Posted March 11, 2016 I patched, logged in and clicked on PVP US Server 2 which I usually play on. My character name did not show up, I re-logged and it still did not work. A few hours later I tried again, and then was going to see if I re-create the character if it comes back. It said "This character already exists". Please, help! Thank you. Link to comment Share on other sites More sharing options...
Henry d'Esterre Darby Posted March 11, 2016 Share Posted March 11, 2016 Were you using family sharing? Link to comment Share on other sites More sharing options...
Wimbley Posted March 11, 2016 Author Share Posted March 11, 2016 Yes, but when I log in with the original steam account it still says my same ID name logging in... and it's gone on that one? I was never warned before that I would lose my progress/character. Link to comment Share on other sites More sharing options...
Wimbley Posted March 11, 2016 Author Share Posted March 11, 2016 Can you guys help? I own this account, it is all of my information. Link to comment Share on other sites More sharing options...
admin Posted March 11, 2016 Share Posted March 11, 2016 It needs to be investigated Captainhang on please till monday. someone will contact you in private to discuss the situation. ps Family sharing is almost never used in MMOs and was exploited heavily people were creating spies, alts and other shady characters which they could delete safely hiding from punishments. Link to comment Share on other sites More sharing options...
Wimbley Posted March 11, 2016 Author Share Posted March 11, 2016 (edited) Well this was my main(and only) character with 110+ hours played on the character with a lot of experience gained. Edited March 11, 2016 by Wimbley Link to comment Share on other sites More sharing options...
Wimbley Posted March 15, 2016 Author Share Posted March 15, 2016 Tuesday March 15, 2016 - still no help? Not asking for a lot here. I backed this game early, and now that I need a little help - I get NONE. I dislike that I have to post in a public forum my issues with the game. Link to comment Share on other sites More sharing options...
Wimbley Posted March 17, 2016 Author Share Posted March 17, 2016 Still no help? I have waited almost 1 week now for a response. What about refunds? if you guys don't want to support issues, than would you support giving me my money back? Link to comment Share on other sites More sharing options...
Ink Posted March 17, 2016 Share Posted March 17, 2016 Captain, sorry for inconvenience it is causing to you, I will update the topic as soon as possible, most likely it will be done tommorow Link to comment Share on other sites More sharing options...
Wimbley Posted March 22, 2016 Author Share Posted March 22, 2016 Bump - Going on week 3 with no support. Link to comment Share on other sites More sharing options...
Squaz Posted March 25, 2016 Share Posted March 25, 2016 Help this guy. Please Link to comment Share on other sites More sharing options...
ajffighter86 Posted April 2, 2016 Share Posted April 2, 2016 (edited) I believe I have the same problem as the OP, or very similar. I had a character 'Raphael Semmes' on PVP 1 that is no longer showing up on my list, but when I try to log into the server I get an error message: "Master database synchronization error: Cannot create player Raphael Semmes on this shard, such a player already exists." -- Something like that However on my end, I have deleted the character. The server still thinks the character exists. Therefore I cannot switch from PVP 2 to PVP 1 at this time. I have deleted all my player names from all the servers but it still thinks this old character still exists. Uninstalling/reinstalling naval action did not fix the problem either. I never used family sharing. Can you guys just look through your server files and delete the player from PVP 1's server records? Edited April 2, 2016 by ajffighter86 Link to comment Share on other sites More sharing options...
Ink Posted April 2, 2016 Share Posted April 2, 2016 Captain, please check the rest servers like EU-2 and PVE and delete the charcter there as well. Link to comment Share on other sites More sharing options...
ajffighter86 Posted April 2, 2016 Share Posted April 2, 2016 (edited) I have no characters showing on any server at the moment, but when I try to log in to server PVP-1 it is still giving me the 'master database synchronization failures' error message, and when I try to create a player it is telling me that I cannot create more than one player (which I don't have any that I can see). Oddly, it only gives me the error message for PVP-1, so I think it is a server-side issue and not client-side. Perhaps a corrupt file was saved in the server memory that I have been able to delete, but the server has not? I can create a character on PVP2 without any problems, but that's the server I'm trying to leave, lol. I suppose I will just have to stick around on PVP2 for a while, but I really hope this problem will not haunt me if the servers are merged. Edited April 2, 2016 by ajffighter86 Link to comment Share on other sites More sharing options...
Ink Posted April 2, 2016 Share Posted April 2, 2016 I have no characters showing on any server at the moment, but when I try to log in to server PVP-1 it is still giving me the 'master database synchronization failures' error message, and when I try to create a player it is telling me that I cannot create more than one player (which I don't have any that I can see). Oddly, it only gives me the error message for PVP-1, so I think it is a server-side issue and not client-side. Perhaps a corrupt file was saved in the server memory that I have been able to delete, but the server has not? I can create a character on PVP2 without any problems, but that's the server I'm trying to leave, lol. I suppose I will just have to stick around on PVP2 for a while, but I really hope this problem will not haunt me if the servers are merged. Captain, the issue will be investigated Link to comment Share on other sites More sharing options...
ajffighter86 Posted April 3, 2016 Share Posted April 3, 2016 (edited) Thank you for looking into this Ink. If it helps, this thread more accurately describes the problem I am having: http://forum.game-labs.net/index.php?/topic/12066-failed-to-remove-player-at-master-database/ Whatever you guys did for the creator of that thread, should address my problem, and perhaps fix the problem for the original poster of this thread as well. Edited April 3, 2016 by ajffighter86 Link to comment Share on other sites More sharing options...
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