Ink

Greetings Captain. You do not need to redeem the key if it was already activated in the past, you need to login to your already existed account, there is an option in the launcher to recover your password. It seems you just created a new account and tried to activate already used key. If you still cannot recover your password, please try to contact Xsolla support via 24/7 live chat at help.xsolla.com

Greetings Admiral, please send me a mail on ink@navalaction.com from the email address that was used to purchase the game

Admiral, please contact me at ink@navalaction.com from the email address that was used to purchase the game

Admiral, information has been sent on the mentioned email address. Hope everything is ok now

Please try this workaround and create new shortcut: open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\ There is launcher.exe file, right click on it and make a shortcut Move it to the desktop

Greetings Admiral, is the problem still there? If so, please be so kind and contact Xsolla 24/7 live chat support available at help.xsolla.com Please keep us updated on the problem

Greetings Admiral! Apologies for the inconvenience, is the problem still there? Please try to reinstall the game by this guide: 1) Uninstall the game from launcher, then uninstall the launcher, after that make sure no temporary files remained: 2.1)Press Win+R then type: %HOMEPATH%\AppData\LocalLow\Game Labs\ Right click on Ultimate Admiral Dreadnoughts folder and delete it 2.2) Open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards) type: regedit Go to HKEY_CURRENT_USER\SOFTWARE\Game Labs\Ultimate Admiral Dreadnoughts Right click on Ultimate Admiral Dreadnoughts folder and delete it Close regedit 3) Open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\ delete the folder Ultimate Admiral Dreadnoughts if it is there 4) Install the launcher and download the game

Then, as the first workaround, please try to reinstall the game by this guide: 1) Uninstall the game from launcher, then uninstall the launcher, after that make sure no temporary files remained: 2.1)Press Win+R then type: %HOMEPATH%\AppData\LocalLow\Game Labs\ Right click on Ultimate Admiral Dreadnoughts folder and delete it 2.2) Open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards) type: regedit Go to HKEY_CURRENT_USER\SOFTWARE\Game Labs\Ultimate Admiral Dreadnoughts Right click on Ultimate Admiral Dreadnoughts folder and delete it Close regedit 3) Open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\ delete the folder Ultimate Admiral Dreadnoughts if it is there 4) Install the launcher and download the game

Greetings Admiral. Could you please clarify if you are using Citrix workspace software? If so please check this workaround: The workaround is to temporary disable Citrix Virtual Bus Enumerator in the system devices (you might need to activate it again once you are about to use Citrix) Open Windows Command Prompt (press Windows + R), then type: devmgmt.msc and click ok Expand System devices tab and find Citrix Virtual Bus Enumerator Right click on it and select "Disable"

Admiral, glad the problem was solved!

Admirals, please check this guide:

I'm glad the problem is solved!

Greetings Admiral. Could you please provide a screenshot with the mentioned above problem? Upload it somewhere on services like imgur.com or such and post the link here

Greetings Admiral. Could you please clarify if you are using Citrix workspace software? If so please check this workaround: The workaround is to temporary disable Citrix Virtual Bus Enumerator in the system devices (you might need to activate it again once you are about to use Citrix) Open Windows Command Prompt (press Windows + R), then type: devmgmt.msc and click ok Expand System devices tab and find Citrix Virtual Bus Enumerator Right click on it and select "Disable"

Email should be sent by now

ink@navalaction.com is an email address, please contact me from the email that was used to purchase the game

Glad to hear it!

Greetings Admiral! You must have received a mail from Xsolla some time ago with the Steam key. Please check your email, including spam folder. If you can't find it, please contact me at ink@navalction.com from the email address that was used to purchase the game.

Greetings Captain. We doubt that cheats exist because of the server based authorization of everything (even water waves are calculated on the server). We have not received any real evidence of cheating yet.

Admiral, regarding UA: Dreadnoughts you can ask other players if they managed to play via Parallels in the appropriate forum: https://forum.game-labs.net/forum/94-general-discussions/

The problems that may be related to this error are getting addressed

Greetings Admiral!Please contact me at ink@navalaction.com from email address that was used to purchase the game

Greetings Admiral. Could you please what version of the game you try to play? Have you tried to verify integrity of game files by selection "Repair" option under "Options"?

Greetings Admiral! We plan to add more graphics settings in the future

Greetings Admiral! It might take some time indeed since auto-design tries to create better ships. We plan to improve optimization of auto-design in the next update asap.