Ink

Do you use Citrix workspace software?

Xsolla reported they have fixed the problems by the time of your message, Apologies for the inconvenience! is the problem still there? Please provide full details, and if you can, also upload some screenshots with the problem on services like imgur.com (to let us understand the problem better): 1)You installed the launcher; 2)Redeemed the key; 3)Installed the game; 4)Whenever you try to start the game by clicking on the Play button it crashes (?) Sorry, your description is too vague

Greetings Captain,The game was released from Early Access in June 2019, there was a final wipe (there won't be wipes in future).You can try to complete Exams and gain Master and Commander rank and some ships as a head start. Tutorial is available in a port (via ESC menu).

Greetings Admiral. Do you mean you cannot login to the launcher? Is the problem still there?

Greetings Admiral. Please provide details within your feedback, it is too vague of a description.

Greetings Admiral. Ultimate Admiral: Dreadnoughts game is only available on our website at the moment: https://www.dreadnoughts.ultimateadmiral.com/pre-order Later it will also be available on Steam.

Thank you for the update!

Greetings Admiral! Please clarify if the problem is still there? If so, please contact me on ink@navalaction.com from email address that was used to purchase the game

Greetings Admiral! Please clarify if the problem is still there? If so, please contact me on ink@navalaction.com from email address that was used to purchase the game

Greetings Admiral! Please clarify if the problem is still there? If so, please contact me on ink@navalaction.com from email address that was used to purchase the game

Closed

Captain, do you have any screenshots? You, most likely, experienced temporary connection issues. A screenshot would help a lot to understand the problem. Also, please only use the official Discord or Steam forums for technical support for Naval Action: https://discord.gg/WsxaUse https://steamcommunity.com/app/311310/discussions/2/

Greetings Admiral. The game is not yet available on Steam, you have to play the game through game launcher provided by Xsolla, check your emails for mails from Xsolla to get the link. If you cannot find it, please contact me on ink@navalaction.com via email that was used to purchase the game

Admiral, the general workaround is to click on the mail address in the top right section of launcher and click on "Settings", then deactivate the "Use a P2P connection" option

Admiral, please send me a mail on ink@navalaction.com from email address that was used to purchase the game and include there your activation code

Greetings Admiral. Please contact me on ink@navalaction.com from email address that was used to purchase the game

Glad to help! Closed

Greetings Admiral! Please contact me on ink@navalaction.com via email that was used to purchase the game and provide the key to investigate

Admirals, please contact me on ink@navalaction.com from email that was used to purchase the game and provide your keys to investigate

Greetings Admiral! Please contact me on ink@navalaction.com via email that was used to purchase the game (You can just copy this message)

Admiral, please check your email address, your email has to be answered by now.

Greetings Admiral. Right now you can only buy the game on our website through Xsolla, most likely you have to wait till the game will be available on Steam to be able to buy the game with Brazil reals

Admiral, please try to completely uninstall the game and launcher files by this guide: please try to uninstall, then remove all temporary files (once you uninstall the game): 1) Uninstall the game from launcher, then uninstall the launcher, after that make sure no temporary files remained: 2.1) Press Win+R then type: %HOMEPATH%\AppData\LocalLow\Game Labs\ Right click on Ultimate Admiral Dreadnoughts folder and delete it 2.2) Open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards) type: regedit Go to HKEY_CURRENT_USER\SOFTWARE\Game Labs\Ultimate Admiral Dreadnoughts Right click on Ultimate Admiral Dreadnoughts folder and delete it Close regedit 3) Open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\ delete the folder Ultimate Admiral Dreadnoughts if it is there 4) Install the launcher and download the game

Admirals, this is definitely a false positive, we will check what causes this and it will be fixed.

Admiral, perhaps some turrets had obscured fire line, so they did not fire.