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Anolytic

Can't open the forum - IP blocked

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Whenever I try to enter the forum I get an error message instead of the site. Any URL I use to the forum returns the same message. I can't log onto the forum, or even see it, from my mac, windows computer or windows laptop or windows phone, and neither in Firefox, Chrome or IE. 
I can however see the forum and even log in and post from my phone if I switch off my wifi and use 4G instead. So it seems to be an issue with my IP address.
the error I get from the site says "error
the request could not be satisfied
 request blockedgenerated by CloudFront
request ID: [string of letters and numbers that changes every time]"
this problem has persisted since yesterday evening.

Edited by Anolytic

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Captain, could you recall please if you changed any connection settings or installed any program prior to this issue acquired?

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Nothing was changed on my end. It happened from one hour to the next yesterday evening. 

BTW this only happens with the subdomain forum.game-labs.net www.game-labs.net works fine.

 

Edited by Anolytic

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41 minutes ago, Captain Jean-Luc Picard said:

working fine on my side.

Have you tried with different browsers?

As I said in the OP, Firefox, IE, Chrome on multiple OS and computers.

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VPN, or any other measure to change my IP, works. But it's a bit of a pain. From searching around for a cause to this problem I've observed that the same issue has hit multiple other forums with Invision Community IP Boards Software. Why I'm the only one hit here I don't know, but it could also be that I'm not and the others that are affected by this just haven't been able to get around it and write so here. From briefly reading about it this seems to be a security setting issue on the forum provider end, or otherwise an issue with the CNAME record. 

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Might be your DNS provider. What do you get if you run this from the OS:

nslookup forum.game-labs.net
Server:  google-public-dns-a.google.com
Address:  8.8.8.8

Non-authoritative answer:
Name:    r237714.tryinvision.com
Addresses:  54.192.28.50
          54.192.28.93
          54.192.28.75
          54.192.28.218
          54.192.28.6
          54.192.28.68
          54.192.28.103
          54.192.28.200
Aliases:  forum.game-labs.net

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1 hour ago, lokii said:

Might be your DNS provider. What do you get if you run this from the OS:

nslookup forum.game-labs.net
Server:  google-public-dns-a.google.com
Address:  8.8.8.8

Non-authoritative answer:
Name:    r237714.tryinvision.com
Addresses:  54.192.28.50
          54.192.28.93
          54.192.28.75
          54.192.28.218
          54.192.28.6
          54.192.28.68
          54.192.28.103
          54.192.28.200
Aliases:  forum.game-labs.net

With OpenDNS:

nslookup forum.game-labs.net

Server: 208.67.222.222

Address: 208.67.222.222#53

 

Non-authoritative answer:

forum.game-labs.net canonical name = r237714.tryinvision.com.

Name: r237714.tryinvision.com

Address: 52.85.177.174

Name: r237714.tryinvision.com

Address: 52.85.177.224

Name: r237714.tryinvision.com

Address: 52.85.177.233

Name: r237714.tryinvision.com

Address: 52.85.177.218

Name: r237714.tryinvision.com

Address: 52.85.177.54

Name: r237714.tryinvision.com

Address: 52.85.177.147

Name: r237714.tryinvision.com

Address: 52.85.177.180

Name: r237714.tryinvision.com

Address: 52.85.177.123

With GoogleDNS:

 

nslookup forum.game-labs.net

Server: 8.8.8.8

Address: 8.8.8.8#53

 

Non-authoritative answer:

forum.game-labs.net canonical name = r237714.tryinvision.com.

Name: r237714.tryinvision.com

Address: 52.85.177.174

Name: r237714.tryinvision.com

Address: 52.85.177.233

Name: r237714.tryinvision.com

Address: 52.85.177.123

Name: r237714.tryinvision.com

Address: 52.85.177.218

Name: r237714.tryinvision.com

Address: 52.85.177.147

Name: r237714.tryinvision.com

Address: 52.85.177.180

Name: r237714.tryinvision.com

Address: 52.85.177.224

Name: r237714.tryinvision.com

Address: 52.85.177.54

With my ISP's DNS:

Server:    109.247.114.4
Address 1: 109.247.114.4 dns-site-a.altibox.no
Name:      forum.game-labs.net
 
Trying to access the forum in my browser I always get the cloudfront error though.

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I experienced this issue exactly as Anolytic describes in the original post. For about a day or two, I could access the forum on my phone and other devices, but not on my home computer.

The issue seems to have resolved itself - everything is working perfectly again.

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