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i64man

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Posts posted by i64man

    Additional verification?

    in Payment Issues

    Posted

    It is official ... I can't purchase either one of the games until they hit early access in Steam. I just try the website again and contacted the Xsolla live chat as I was instructed and my transaction was denied by my bank, supposedly. Funny thing is that I can use the same card on Amazon or anywhere I travel, but can't purchase a game. It is a shame.

    Does anyone knows when the games will be on Steam early access?

    Additional verification?

    in Payment Issues

    Posted

    Gentlemen, you are not alone on this issue. I try to purchase Age of Sail awhile back and had the same issue, plus the security trigger event error 1049, don't know if it is from Xsolla or the game site. I used my USAA card and another card, same thing, couldn't buy the game then and have not purchase it yet.

    Yesterday, I attempted to purchase this game, first I tried with my USAA card, no luck, same issue. Then I tried my stateside bank (I live in Germany) and was able to get through the process until the amount verification screen. I check my back and there it was, I posted the transaction amount on the webpage, then I got a message that the transaction couldn't be verified at this time and a new window open to contact customer service.

    I contacted them, and they reply back very quickly and told me to look at the transaction again and write down a 4 digit code at the end of the transaction and posted on a link they provided, but when I access my account, puff, the transaction was no longer there. They told me to try again today and this time when it comes to the credit card information, they told me to contact their customer service at that point so they can be online in case of issues.

    I might try or not, don't know yet. It is very frustrating.

    Worng email address

    in Support

    Posted

    Thanks for the feedback. I contacted them via email, but so far, have not received any reply. Furthermore, the pending charges on my credit card have been cleared. One question though, why can't I get the early access through Steam?

    Worng email address

    in Support

    Posted

    I purchase the game and unaware I used my previous email address from our old service provider. I have a transaction for .75 cents on my card, followed by one of $49.99. Both transactions are from XSOLLA online games. The first code for this transation is OU1K code. What do I need to do to verify or correct my email address and received the game?

    Work in progress: Dreadnoughts

    in General Discussions

    Posted

    This is simply awesome news .... I have been a fan of the UG: G and UG:CW. As matter of fact, I had kept on playing CW now with the rebalance mod and can't get enough. I have been wondering about the new project from Nick and the Games lab and I stumble into this threat. So, were do I sign for the game. I t would be the perfect Xmas present. As for ships, would you be able to design ships such as the USS Arizona or the Bismark?

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