Ink

Dear Captains, All involvded in the Port Battle for Matina and aftermath battles (https://forum.game-labs.net/topic/21607-caribbean-great-battle-results/?do=findComment&comment=690558) - please contact me via forum private message if you lost a ship during those battles, please provide full details on lost ships (e.g. ship name, wood type, slots for upgrades, port bonuses, gun types and upgrades) and video/screenshots if possible. This is needed to speed up checking the logs and compensation proccess. Уважаемые Капитаны, Просьба ко всем игрокам, принявшим участие в портовой битве за Matina и последующих боях (https://forum.game-labs.net/topic/21607-caribbean-great-battle-results/?do=findComment&comment=690558), связаться со мной через личное сообщение на форуме, если во время данных сражений вы потеряли корабли. Просьба предоставить полную информацию о кораблях (сам корабль, тип дерева, слоты под улучшения, портовые бонусы, орудия и улучшения), также желательно предоставить видео или скриншоты с боев, если есть такая возможность. Это необходимо для ускорения процесса проверки и выдачи компенсаций

Просьба попробовать установить (или переустановить) пакеты от Microsoft https://support.microsoft.com/ru-ru/help/2977003/the-latest-supported-visual-c-downloads Visual Studio 2013 Visual Studio 2015, 2017 и 2019

Добрый день. В первую очередь просьба попробовать очистку реестра и временных файлов игры: 1) 2)

Nice to hear the problem is gone!

Greetings, please check private forum message for additional information

Greetings! Could you please try this workaround: click on the mail address in the top right section of launcher and click on "Settings", then deactivate the "Use a P2P connection" option

Greetings, could you please clarify if the problem is solved now?

Спасибо за видео. К сожалению, репорт так и не дошел (слишком быстро вышли после отправки). Проблемы с лутанием кораблей изучаются, добавлено дополнительное логирование по данной проблеме.

Greetings, the report is still under investigation

Greetings, could you please try to contact Xsolla support team directly via 24/7 live chat at help.xsolla.com They will help you to find out the problem

Greetings, Apologize for the inconvenience caused. Once crash happens again, could you please locate output_log text file in the game flies (Games\Ultimate Admiral Dreadnoughts\Ultimate Admiral Dreadnoughts\default\game\build_Data) and send it to ink@navalaction.com Also it would be useful if you sent dxdiag text file as well: Open Windows Command Prompt (press Windows + R), then type: dxdiag click on "Save all.."

Greetings Broman! Could you please try to reinstall the Visual Studio 2015, 2017 and 2019 package from microsoft site: https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

Greetings! the 29.99$ pre-order (the Captain Ediition) will provide Steam key for UA: Age of Sail once the game is available on Steam. Since you bought the pre-order, the key will be Immediately sent on your email as soon as the game is available on Steam. Please check more information on our site: https://www.aos.ultimateadmiral.com/ Other pre-order packages provide Immediately access to the current alpha builds of the game.

Greetings, the mails from Xsolla should still be there in the email address that was used to purchase the game. Please check private forum message for clarification

Greetings, could you please check private forum message for a possible workaround

Greetings, could you please make a screenshot of the issue, then open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\log There will be log files from the launcher (e.g. 27.11.19.txt) Please copy the latest log file and screenshot, then contact Xsolla support team via live chat option (help.xsolla.com) or email (support@xsolla.com), describe your issue and attach both files After that you can try to re-install the launcher and the problem will be solved

Greetings! Please check private forum message for additional clarifications

Greetings! Please click on the mail address in the top right section of launcher and click on "Settings", then activate/deactivate the "Use a P2P connection" option as shown on the screenshot

Greetings, Please check private forum message for additional clarifications

Greetings, the link to download the launcher is included in the receipt email from Xsolla. Make sure to check junk (spam) folder. Please let me know if you still experience troubles to find it.

Миссии работают, но пока, видимо, нет городов с подходящими условиями. Будем наблюдать за данным случаем

Please check private forum message for additional clarifications

Greetings, please check private forum message for additional clarifications.

To clarify, the first report is not a bug, BR limit is 2500 but depending on NPC ship types it can be lower or higher than 2500. The second report - missing Privateer chests will be compensated during this week

Greetings, this is the same known issue, thank you for the feedback! The problem will be fixed in future updates