BobW-Bristol-RI-US Posted August 2, 2015 Share Posted August 2, 2015 Had an unplanned Exit without Wait - Now Game Starts Underwater - No Ship, No Controls, have to close client.exe to exit. Steam Username ***removed by Leviathan*** Player Name Muttley Email ***removed by Leviathan*** Tried verifying local cache Same result on relaunch Have not dumped local files (someone online said this may be server side to my username / game name) Can someone reset me or tell me what to try next? Thanks Bob Williams Bristol RI (Muttley) Link to comment Share on other sites More sharing options...
Leviathan Posted August 2, 2015 Share Posted August 2, 2015 I removed some of your personal information from the post Bob. Only provide that if asked by Admin and then do so in private. 2 Link to comment Share on other sites More sharing options...
BobW-Bristol-RI-US Posted August 2, 2015 Author Share Posted August 2, 2015 Sorry - thanks for that (der) Any thoughts on how to 'reset' myself? Should I simply remove local content and re-download the game? (I play from my laptop(s) when on the road - never had a prob like this before - wonder if exiting without waiting for safe exit was the cause) Link to comment Share on other sites More sharing options...
Leviathan Posted August 2, 2015 Share Posted August 2, 2015 I've exited without waiting before so I don't think that's the issue but you never know. It seems this current build is a little more unstable than the previous one. It may be something they have to reset internally. Link to comment Share on other sites More sharing options...
Young Posted August 2, 2015 Share Posted August 2, 2015 if you have not exited the game go to windows and close the client that way. re-enter the game the ship should return. Link to comment Share on other sites More sharing options...
Leviathan Posted August 2, 2015 Share Posted August 2, 2015 If that doesn't work then go ahead and email support@game-labs.net Link to comment Share on other sites More sharing options...
Young Posted August 2, 2015 Share Posted August 2, 2015 and Levi your the boss for protecting gents personal info 2 Link to comment Share on other sites More sharing options...
BobW-Bristol-RI-US Posted August 2, 2015 Author Share Posted August 2, 2015 Appreciate it thx Link to comment Share on other sites More sharing options...
Chromey Posted August 2, 2015 Share Posted August 2, 2015 somebody one the world chat said they had the same problem and an admin said it will be fixed by monday. He mentioned people not logging out b4 maintenance started. Link to comment Share on other sites More sharing options...
Captain Comery Posted August 2, 2015 Share Posted August 2, 2015 This is just one of the crazy things that have happened since the patch. I've had this problem, involuntarly entering MT and even being sucked into battle without warning and far from any ship. There are lots of bugs that need ironing out. Link to comment Share on other sites More sharing options...
BobW-Bristol-RI-US Posted August 5, 2015 Author Share Posted August 5, 2015 (edited) Still broken - now Tuesday - three days - cannot play. Had an unplanned Exit without Wait - Now Game Starts Underwater - No Ship, No Controls, have to close client.exe using Task Manager to exit. Player Name Muttley - Verified local cache - Dumped local files - Reinstalled game - Sent email to support - 2 days ago. No reply Can someone reset me or tell me what to try next? Thanks Bob Williams Bristol RI (Muttley) Edited August 5, 2015 by BobW-Bristol-RI-US Link to comment Share on other sites More sharing options...
Chromey Posted August 5, 2015 Share Posted August 5, 2015 probobly a server side problem, I hope they can fix you soon! Link to comment Share on other sites More sharing options...
BobW-Bristol-RI-US Posted August 8, 2015 Author Share Posted August 8, 2015 Still no reply from support email or response in the forums. What gives? Does anyone at Game-Labs even read these? Would seem to be a fairly simple problem to solve - resetting someone's server side status - more the concern is no response whatsoever after 5 days??? Anyone? Still waiting... over a week now with this situation... over five days with no response. Bob Williams (Muttley) Bristol RI, US 1 Link to comment Share on other sites More sharing options...
Captain Comery Posted August 8, 2015 Share Posted August 8, 2015 Did you try uninstalling and reinstalling the game? Uninstall steam then reinstall,it and the games too You could send a personal message to admin and they respond Full windows reinstall? Any of these should help Link to comment Share on other sites More sharing options...
BobW-Bristol-RI-US Posted August 8, 2015 Author Share Posted August 8, 2015 (edited) [ HOW DO I SEND PERS MSG TO FORUM ADMIN? CANNOT FIND BUTTON/FUNCTION TO DO THIS} Still broken - now Saturday - six days - cannot play. Had an unplanned Exit without Wait (after upgrading ship to Surprise, then had probs entering any port, then teleported at all stop to get ship into port, after teleport completed - had control of ship - then unplanned exit) - Now Game Starts Underwater - No Ship, No Controls, except chat and (strangely enough) Teleport works - but still results with underwater, no ship - no controls. Have to close client.exe using Windows 8.1 Task Manager to exit. Player Name Muttley - Verified local cache - No change - Dumped local files - No change - Reinstalled game - No change - Added new character - No change - Uninstalled Game, then uninstalled Steam - Reinstalled Steam, then Reinstalled Game - No change - Sent help request through in-game chat - No reply - Sent email to support - 6 days ago. No reply - Now sending help request through forums admin message Can someone reset me server side or tell me what to try next? Thanks. It's been a week. Next suggestions? Miss playing. Thanks, Bob Williams Bristol RI (Muttley) Edited August 8, 2015 by BobW-Bristol-RI-US Link to comment Share on other sites More sharing options...
Captain Comery Posted August 9, 2015 Share Posted August 9, 2015 Only other thing I can think of is a total windows reinstall. Did u send a personal message to admin? Link to comment Share on other sites More sharing options...
BobW-Bristol-RI-US Posted August 10, 2015 Author Share Posted August 10, 2015 I don't know how to send a message to admin - there is no button or function that I can find to do that. Windows reinstall? Currently I've been running the game on two completely different systems - I get the same indications when I sign on and start with either machine (one of which I comletely removed the game and steam, then reinstalled steam and the game - same outcome. This has to be server side - two completely different computers - same symptoms EXACTLY. If ANYONE knows how to elevate this to ANYONE that can look at this, I certainly appreciate it. Now 9 days without NA... seems I need to find an NA meeting. Regards all, and thanks for the suggestions Capt, Comery, Bob Williams (Muttley), Bristol RI, US Link to comment Share on other sites More sharing options...
Jack Feathersword Posted August 10, 2015 Share Posted August 10, 2015 Dont re-install windows or the game. I get this too, however normally it is fixed by re-starting the client. Are both the systems you tried this on using the same graphics card vendor? Link to comment Share on other sites More sharing options...
Captain Comery Posted August 10, 2015 Share Posted August 10, 2015 To send a personal message go to the admin profile on the forum and select "send me a message" They usually respond within 24 hours Link to comment Share on other sites More sharing options...
BobW-Bristol-RI-US Posted August 11, 2015 Author Share Posted August 11, 2015 Different laptops - completely different - not a graphics or video card issue. Can't seem to see how to 'restart' the client.exe' proc - not in any way I can find in Win 8.1 task manager. Only exit. Restarting NA regenerates the client.exe Any other ideas appreciated. Capt. Comery thx - found link to admin message - did so - appreciate the patience all. Regards, Bob Williams, Bristol RI, US (Muttley) Link to comment Share on other sites More sharing options...
ObiQuiet Posted August 11, 2015 Share Posted August 11, 2015 I have the same situation with one character. It is clearly server side, data related. Try creating a new character to see what happens. Let us know how it goes. It does affect the rest of us from time to time. Link to comment Share on other sites More sharing options...
BobW-Bristol-RI-US Posted August 12, 2015 Author Share Posted August 12, 2015 They are now working the prob for me (can't play at all) - No result yet (already created a second character - no joy) They are nice enough about it though. Will share results - in the meantime, pass the word - don't exit without wait - bad outcome. Link to comment Share on other sites More sharing options...
BobW-Bristol-RI-US Posted August 12, 2015 Author Share Posted August 12, 2015 SOLVED - SOLVED -SOLVED My apologies and thanks. This appears to have been firewall or network related. I was having the problem with two different laptops, but on work travel in a hotel the entire time. HOTEL connection for the entire time that I've had this problem. Sorry I didn't think of that until the Game-Labs guy mentioned networking, firewalls, ports, etc. Just tried it from the work location wifi on my lunch break and VOILA - Problem's gone. So if you are having a problem like this - check for an alternative connection or firewall or network port, etc. Will simply use my iPhone as a connection and play that way for now. So many apologies and thanks A TON for Game-Labs help. See you all in the game, and thanks again. Regards, Bob W., Bristol, RI, USA (Muttley) Link to comment Share on other sites More sharing options...
Captain Comery Posted August 12, 2015 Share Posted August 12, 2015 Glad to see a captain is back in action and I'm glad I did my best to help. Happy hunting Muttley. Link to comment Share on other sites More sharing options...
BobW-Bristol-RI-US Posted August 13, 2015 Author Share Posted August 13, 2015 BTW Capt Comery - Thx again - was starting to get aggravated until Game-Labs rep helped me walk out of prob - but you were a great assist - and patient while I was getting increasingly steamed. So thanks - will not forget - and will try to remember how you gave advice when others (me) were getting impatient. See you in game. Regards, Bob W, Bristol RI, USA (Muttley - Back at Sea) Link to comment Share on other sites More sharing options...
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