Game only playable once.

[Rina Ravyn]

Hello, i have found that my issue seems to be that i can only play once for every installation.

This is the chronology:

Download Game -> install game -> play game -> exit game -> want to play game again -> doesnt launch.

 

In the launcher it says "playing" for a moment, and then it switches back to "play". for some reason the executable seems to get shot down and only reinstalling has been able to fix this so far.

 

Please send help

[Ink]

24 minutes ago, Rina Ravyn said:

Hello, i have found that my issue seems to be that i can only play once for every installation.

This is the chronology:

Download Game -> install game -> play game -> exit game -> want to play game again -> doesnt launch.

 

In the launcher it says "playing" for a moment, and then it switches back to "play". for some reason the executable seems to get shot down and only reinstalling has been able to fix this so far.

 

Please send help

Admiral, please try to remove all temporary files (once you uninstall the game) related to the game:

1)

• Close the game
• Press Win+R then type: %HOMEPATH%\AppData\LocalLow\Game Labs\
• Right click on Ultimate Admiral Dreadnoughts folder and delete it

2)

• Close the game
• Open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards)
  • type: regedit
• Go to HKEY_CURRENT_USER\SOFTWARE\Game Labs\Ultimate Admiral Dreadnoughts
• Right click on Ultimate Admiral Dreadnoughts folder and delete it
• Close regedit

Then install the game.

Please let us know if the problem persists

[Rina Ravyn]

Sadly, it appears the problem persists.

[Ink]

11 hours ago, Rina Ravyn said:

Sadly, it appears the problem persists.

Admiral, please follow these steps:

Open Windows Command Prompt (press Windows + R), then type: 

• %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\log
  • There will be log files from the launcher (e.g. 30.07.20.txt)
• Please copy the latest log file and provide full description on the issue (also capture screenshots with the problem) and contact Xsolla support team via live chat option (help.xsolla.com) or email (support@xsolla.com)

[strykerpsg]

On 7/29/2020 at 10:58 AM, Rina Ravyn said:

Hello, i have found that my issue seems to be that i can only play once for every installation.

This is the chronology:

Download Game -> install game -> play game -> exit game -> want to play game again -> doesnt launch.

 

In the launcher it says "playing" for a moment, and then it switches back to "play". for some reason the executable seems to get shot down and only reinstalling has been able to fix this so far.

 

Please send help

This seems very similar to my problem and my only change since the last update was I updated my displays to 4k. You by chance running 4k?