Ink

Greetings General, To assist you further, could you please provide the exact date of your game purchase? It's important to note that if the game was purchased after December 22nd, any updates to your status will be processed and applied by December 29th. This timeline ensures that we can accurately update all recent purchases.

Admiral, could you please send me an email on ink@navalaction.com from the account that was originally used to purchase the game?

General, is the problem still there?

General, please send logs from the launcher on ink@navalaction.com using this guide: Press Win+R then type: %HOMEPATH%\AppData\Roaming\Game Labs Launcher\Logs A folder will appear, archive the logs and then send them.

Greetings! We are glad the problem is solved

General, you are welcome!

Could you please send in-game report using the F11 button?

Greetings! Please contact me at ink@navalaction.com from the email that was used to purchase the game

Ok, lets continue via email conversation

Greetings General. Have you tried to restart web browser or test the same page on a different web browser? Is that a screenshot from a mobile browser?

Greetings! To clarify - the issue is being resolved via email conversation.

I'm glad the problem is resolved

Could you please clarify since when the game started to crash on desktop? Were there any changes in software updates, e.g. new antivirus, or similar?

Admiral, Please check the following topics with possible solutions: https://forum.game-labs.net/topic/38579-game-stuck-at-launch/?do=findComment&comment=750573 https://forum.game-labs.net/topic/38752-game-crashing-immediately-upon-launch-after-being-downloaded/?do=findComment&comment=757582 https://forum.game-labs.net/topic/39204-game-not-launching-issue/?do=findComment&comment=756097 https://forum.game-labs.net/topic/39646-solution-game-does-not-launch-or-you-crash-when-entering-a-battle/ (backup settings.json file first if you have Naval Academy progress)

Admiral, If you haven't done yet - please contact me on ink@navalaction.com from the email that was used to purchase the game

General, have you sent in-game report via F11 button?

General, Have you sent in-game report via F11 button?

General, if the problem is still there, please contact me on ink@navalaction.com from the email that was used to purchase the game

General, is the problem still actual?

Greetings Admiral! Never too late, could you please send me an email at ink@navalaction.com from the email address that was used to purchase the game? This would help with verification. Thank you.

Admirals, spammers are handled. Apologies for the inconvenience.

Captain, no issues were recently spotted on the connection of the peace server, most likely you have experienced a temporarily connection issue on the route between you and the server. Also, please only use the official Discord or Steam forums for technical support for Naval Action: https://discord.gg/WsxaUse https://steamcommunity.com/app/311310/discussions/2/

We have not finalized a decision regarding the game's availability in 4K graphics quality as of now.

Greetings Admiral, Please be so kind and send us an email on ink@navalaction.com from the email that was used for purchase of the game