raskolnikoff

Should be fixed by now

Problem should be fixed now

Please report the issue through Steam "Report Crash" launch option Thanks!

It does look like a problem with visual studio redist. It looks like older version of it been installed by Steam You need to obtain visual studio 2013 redist from Microsoft web site, you need x64 version of it (I'll provide a link in a few minutes) EDIT: https://www.microsoft.com/en-us/download/details.aspx?id=40784

Please try to create new character or select another character, if it helps (or doesn't) please PM me

It does look like amd related issue which we missed on our amd gpu's

Feuersturm, if issue will remain for you after tomorrow, please PM me

From new reports we see that issue is going to be fixed maximum within a day, issue was related to interconnection between top level internet providers

From new reports we see that issue is going to be fixed within a day, issue was related to interconnection between top level internet providers

Thanks for everyone who already sent us their results For now we can see that most issues are caused by Cogentco or one of his subsidiaries (a top level internet provider which used by ISP's like Sky in UK and Time Warner Cable in US) We are sending all collected information about the issue to our hosting provider and they will work on issue together with us Unfortunately, we can't give any ETA for the fix right now, but we hope to get it done before Tuesday (20th of October) Sorry for inconvinience

Thanks for everyone who already sent us their results For now we can see that most issues are caused by Cogentco or one of his subsidiaries (a top level internet provider which used by ISP's like Sky in UK and Time Warner Cable in US) We are sending all collected information about the issue to our hosting provider and they will work on issue together with us Unfortunately, we can't give any ETA for the fix right now, but we hope to get it done before Tuesday (20th of October) Sorry for inconvinience

Please, everyone who's experiencing issues, run the program which can be downloaded from the link (https://www.dropbox.com/s/nb14fdloxa5nqnz/ConnectionTest2.zip?dl=0) and send me output.txt which will be regenerated after test is done Steps: 1. download file from link 2. extract it 3. get to the folder with ConnectionTest.exe 4. start it 5. wait for program to close (it may take couple of minutes) 6. send output.txt and information about your country and ISP to denis@game-labs.net Thanks in advance! UPDATE: connection tool may look like frozen/hang, it's ok, give more time to it (few minutes)

Please, everyone who's experiencing issues, run the program which can be downloaded from the link (https://www.dropbox.com/s/nb14fdloxa5nqnz/ConnectionTest2.zip?dl=0) send me output.txt which will be regenerated after test is done Steps: 1. download file from link 2. extract it 3. get to the folder with ConnectionTest.exe 4. start it 5. wait for program to close (it may take couple of minutes) 6. send output.txt and information about your country and ISP to denis@game-labs.net Thanks in advance! UPDATE: connection tool may look like frozen/hang, it's ok, give more time to it (few minutes)

Inability to login, see items in port or being underwater in OW is related to connection issues

major issues are coming from UK (Sky provider are affected, not sure about others, but EE works) and US (most of providers), most EU countries works, but may experience lags. We don't have any information from Asia yet, few people from NZ and Australia reported no issues

major issues are coming from UK (Sky provider are affected, not sure about others, but EE works) and US (most of providers), most EU countries works, but may experience lags. We don't have any information from Asia yet, few people from NZ and Australia reported no issues

If you have connectivity issues, please post here or PM to me your ISP name and country where you are playing from

Unfortunately, problem still exists, switching to another internet provider (mobile 3g/4g, wifi access point with different ISP) may help Problem related to interconnection between tier1 providers and needs to be fixed by them, we are looking for possible ways to avoid that kind of issues in future

Thanks, Feuersturm Slowness and lagginess are expected through 3g - pings and throughput are way worse on it, but main purpose of the test is to check works it or not in general.

"Quick-fix", more like recommendation - please try using other connection (mobile phone, neighbors wifi?) to connect to the game, if it helps - please reply here

"Quick-fix", more like recommendation - please try using other connection (mobile phone, neighbors wifi?) to connect to the game, if it helps - please reply here

After a small investigation I found that there is quite few games with similar issues, can you please test some other MMO's (especially located not on your continent) and check - does it work for you or not. Thanks!

After a small investigation I found that there is quite few games with similar issues, can you please test some other MMO's (especially located not on your continent) and check - does it work for you or not. Thanks!

Regarding issues on 16th of October: We are able to reproduce the issue from different locations in EU and US, but we are unable to fix it right now. We are looking for possible workarounds or temporary fix, but this will take some time. It could be related to tier1 providers issue happened today around mid-day EU time, in this case we would need to wait for it to be fixed by them

Unfortunately, there is no good news for now We are able to reproduce the issue from different locations in EU and US, but we are unable to fix it right now. We are looking for possible workarounds or temporary fix, but this will take some time. It could be related to tier1 providers issue happened today around mid-day EU time, in this case we would need to wait for it to be fixed by them