Robert Le Mal Posted December 24, 2019 Share Posted December 24, 2019 Hi I bought the Commodore edition. I can't use my existing password from Dreadnaughts and I can't get a confirmation email or make a new account??? Game is installed but I can't access it. Have looked at previous posts in the forum and this seems to be a common + frustrating problem. I have checked the junk email folders too with no joy. Please help - game looks awesome Best regards Robert Link to comment Share on other sites More sharing options...
sterner Posted December 24, 2019 Share Posted December 24, 2019 You can create an account with the same email and password from Dreadnoughts. Then redeem your key for alpha version access. If the game is installed then it means that you logged in somehow and redeemed the key. Link to comment Share on other sites More sharing options...
Ink Posted December 24, 2019 Share Posted December 24, 2019 Also to clarify - Game launchers do not share the same registration, for each game launcher you have to create its own account. You can use the same email and password for each game UA: Dreadnoughts and UA: Age of Sail, but you need to create accounts for each game Link to comment Share on other sites More sharing options...
Robert Le Mal Posted December 24, 2019 Author Share Posted December 24, 2019 thanks for the responses. I am stuck in the twilight zone. I have just tried creating an account but apparently I have one??? So I tried to recover the password (which I haven't created) but no email is sent to the email address, which is strange because I got emails when I purchased the game. So I can't create an account and I can't get emails from the account which apparently already exists. No emails in junk folder either. I am very annoyed and will probably just ask for a refund when all I want to do is play what looks to be an excellent game. Dreadnaughts on the other hand installed no probs?? Link to comment Share on other sites More sharing options...
Ink Posted December 25, 2019 Share Posted December 25, 2019 7 hours ago, Robert Le Mal said: thanks for the responses. I am stuck in the twilight zone. I have just tried creating an account but apparently I have one??? So I tried to recover the password (which I haven't created) but no email is sent to the email address, which is strange because I got emails when I purchased the game. So I can't create an account and I can't get emails from the account which apparently already exists. No emails in junk folder either. I am very annoyed and will probably just ask for a refund when all I want to do is play what looks to be an excellent game. Dreadnaughts on the other hand installed no probs?? Admiral, could you please post a screenshot with open game launcher? Link to comment Share on other sites More sharing options...
Robert Le Mal Posted December 25, 2019 Author Share Posted December 25, 2019 hi, images below Link to comment Share on other sites More sharing options...
Ink Posted December 26, 2019 Share Posted December 26, 2019 On 12/25/2019 at 11:53 AM, Robert Le Mal said: hi, images below Please use “Create an account” in the bottom part of the window Link to comment Share on other sites More sharing options...
Robert Le Mal Posted December 26, 2019 Author Share Posted December 26, 2019 this is what happens when I use "Create Account" Link to comment Share on other sites More sharing options...
Robert Le Mal Posted December 26, 2019 Author Share Posted December 26, 2019 so since I already have an account..... according to the software I try to log in and guess what??? Link to comment Share on other sites More sharing options...
Robert Le Mal Posted December 26, 2019 Author Share Posted December 26, 2019 since I really want to play this game and I am reasonably logical I try to recover the password since the system recognizes my email so it should be able send an email to recover pass word, but then this Link to comment Share on other sites More sharing options...
Robert Le Mal Posted December 26, 2019 Author Share Posted December 26, 2019 I have no idea what the problem is. I have never had this much trouble before and frankly I'm asking for my money back by the end of the day - my frustration at this fault is too much. Link to comment Share on other sites More sharing options...
Ink Posted December 27, 2019 Share Posted December 27, 2019 11 hours ago, Robert Le Mal said: I have no idea what the problem is. I have never had this much trouble before and frankly I'm asking for my money back by the end of the day - my frustration at this fault is too much. Admiral, please check forum private message for additional clarification Link to comment Share on other sites More sharing options...
Robert Le Mal Posted December 27, 2019 Author Share Posted December 27, 2019 hi Ink, just responded to private message. Link to comment Share on other sites More sharing options...
Ink Posted December 27, 2019 Share Posted December 27, 2019 The problem is solved 1 Link to comment Share on other sites More sharing options...
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