firas Posted July 29, 2016 Share Posted July 29, 2016 (edited) i Cant join any server http://prnt.sc/byepln Edited August 1, 2016 by firas Link to comment Share on other sites More sharing options...
Henry d'Esterre Darby Posted July 31, 2016 Share Posted July 31, 2016 Please follow the steps in this thread: http://forum.game-labs.net/index.php?/topic/2892-technical-problems-reporting-guide-known-issues-and-their-solutions/ Post back here with any further information you receive while following those steps. Link to comment Share on other sites More sharing options...
Ink Posted August 1, 2016 Share Posted August 1, 2016 Please, check the general workaround for connection issues: Please check that router/software is not blocking ports 7770, 8089, 5672, 5222, 8080, 21020-21036, 7401-7600 for the game, also turn off all programs which use internet heavily (like torrent programs, netflix clients), disable antivirus, turn off k9 web protection filter or similar to that filters, also, you can try to put your router into DMZ mode Also, could you check that google services are available to you Link to comment Share on other sites More sharing options...
firas Posted August 1, 2016 Author Share Posted August 1, 2016 Please, check the general workaround for connection issues: Also, could you check that google services are available to you The same problem Link to comment Share on other sites More sharing options...
Ink Posted August 3, 2016 Share Posted August 3, 2016 Captain, could you please send crash report via Steam Launcher 3-rd option? What is your character name? Besides connection issues on your side it also might be some issues with google services in your country as well. Link to comment Share on other sites More sharing options...
firas Posted August 3, 2016 Author Share Posted August 3, 2016 Captain, could you please send crash report via Steam Launcher 3-rd option? What is your character name? Besides connection issues on your side it also might be some issues with google services in your country as well. My character name is firas Link to comment Share on other sites More sharing options...
Ink Posted August 4, 2016 Share Posted August 4, 2016 Captain, we have investigated the logs, most likely your ISP is blocking connection. Perhaps you need to contact them. As it has been said above to be able to run the game following ports must be open: Please check that router/software is not blocking ports 7770, 8089, 5672, 5222, 8080, 21020-21036, 7401-7600 for the game, also turn off all programs which use internet heavily (like torrent programs, netflix clients), disable antivirus, turn off k9 web protection filter or similar to that filters, also, you can try to put your router into DMZ mode Link to comment Share on other sites More sharing options...
firas Posted August 17, 2016 Author Share Posted August 17, 2016 Captain, we have investigated the logs, most likely your ISP is blocking connection. Perhaps you need to contact them. As it has been said above to be able to run the game following ports must be open: The same problem Link to comment Share on other sites More sharing options...
Ink Posted August 17, 2016 Share Posted August 17, 2016 Captain, could you please provide more details, have you contacted your ISP and what did they say? Link to comment Share on other sites More sharing options...
firas Posted August 18, 2016 Author Share Posted August 18, 2016 the game work after thr updeat thx Link to comment Share on other sites More sharing options...
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