Donjuan Dimarco Posted July 4, 2016 Share Posted July 4, 2016 Hello Dear Developers, Admins, it happened a very unpolite and frustrating thing in game. While doing 200 fleet mission today I was in boarding procedure. After winning against a NPC VICTORY I wanted to switch aboard because the ship started to burn and I wanted to extinguish the upcoming fire. While doing that the game crashed and it wasn't my fault. After relogin I saw an explosion cause the ship got a fire shock and destroyed my ship as well. person in game who were witnessing (they were in the mission as well): Lee Branon (VAVI Clan), Kuscheltiermoerder (VAVI Clan) And it would be very polite of you, if you give back my lost items as redeemables: 1 Santisma (Exceptional) Upgrades: Exceptional "Extra Hammocks", Exceptional "Grog Rations", Fine "Marines", Mastercraft "Boarding parties" Gold: CREW LOSS aprox. 700 so 350.000 Gold You can validate my claims, Iposted it already in bug report (F11) while doing the mission. I hope you will give back my lost items. Thank you. Best Regards Donjuan 2 Link to comment Share on other sites More sharing options...
Lytse Pier Posted July 4, 2016 Share Posted July 4, 2016 Sad to hear this Donjuan, if I can help let me know ingame! 3 Link to comment Share on other sites More sharing options...
Donjuan Dimarco Posted July 4, 2016 Author Share Posted July 4, 2016 Hello Lytse, thank you for your support. Very good community here. It's cool to fight and trade under dutch flag. Anyway my point of view ist that the devs are now in charge to give back my lost issues. Because it was a game crash and not the unskillness of my gameplay. Best Regards Donjuan 1 Link to comment Share on other sites More sharing options...
Tief N Tote Posted July 4, 2016 Share Posted July 4, 2016 the us servers are crashing allot and the devs have stated to do a f11 report and they are apparently restoring lost items. Link to comment Share on other sites More sharing options...
Donjuan Dimarco Posted July 5, 2016 Author Share Posted July 5, 2016 (edited) DEAR DEVS, I posted yesterday that a game crash ruined my econmical base in game. I wonder why I didn't get an answer from you right now, if I get back my ingame assets. So I want a clear statement if I will get back my lost issues or not. I have the bad feeling that I am not respected as a customer by your company and the demotivation level has reached a maximum. Best Regards Donjuan Edited July 5, 2016 by Donjuan Dimarco 1 Link to comment Share on other sites More sharing options...
Eishen Posted July 5, 2016 Share Posted July 5, 2016 Assest from crashes have been recovered before by using In-game report tools. your frustation is understandable but following the correct steps should give your back your assest, venting repeatedly on forum probably not 1 Link to comment Share on other sites More sharing options...
Donjuan Dimarco Posted July 5, 2016 Author Share Posted July 5, 2016 I reported via F11. But it has to be possible to get a quick response. That is the way i am understanding customers service 1 Link to comment Share on other sites More sharing options...
Ink Posted July 5, 2016 Share Posted July 5, 2016 There was not server crash issue, the report will be investigated and I will contact you as soon as possible 2 Link to comment Share on other sites More sharing options...
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