Xoosch Posted February 19, 2016 Share Posted February 19, 2016 How is the Reimbursement policy for losses of Ships/Durabilitys trough Serverside caused disconnects? As you know today around 13:30 gmt/servetime we were all kicked and the Players qwho were like me in a Battle at this time lost a Ship/Dura, will we get it back? Link to comment Share on other sites More sharing options...
Shadowbreed Posted February 19, 2016 Share Posted February 19, 2016 Would be good to know indeed, a lot of us lost durability or our ships Link to comment Share on other sites More sharing options...
OlavDeng2 Posted February 19, 2016 Share Posted February 19, 2016 I dont belive that there is a reimbursement policy atm, it is an alpha, things happen, you should expect losses, a rollback is not a valid option either imho as there were people(including me) who were not kicked and kept on playing on their merry way. This might not be what most want to hear, but this is what i believe personally. 1 Link to comment Share on other sites More sharing options...
Samuel van Heerden Posted February 19, 2016 Share Posted February 19, 2016 Yes I agree with Olav on this one, being thats its still Alpha bugs and crashes are never far away! So unfortunately I doubt there is anything that can be done. Link to comment Share on other sites More sharing options...
Ink Posted February 19, 2016 Share Posted February 19, 2016 The problem is not in reimbursements itself - we will gladly recover the items if it was our fault.The problem is potential for abuse and a lot of manual work to do so - which slows the development during early access. We are in the process to figure out the official position and efficient process to do so. Please hold on. 3 Link to comment Share on other sites More sharing options...
Xoosch Posted February 20, 2016 Author Share Posted February 20, 2016 The problem is not in reimbursements itself - we will gladly recover the items if it was our fault. The problem is potential for abuse and a lot of manual work to do so - which slows the development during early access. We are in the process to figure out the official position and efficient process to do so. Please hold on. ok if we get reimbursed fine, if not, well i guess we will survive. Link to comment Share on other sites More sharing options...
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