Freezes

[sirbarry]

Games freezes after a couple mins. graphics do not line up with cursor.

[Markus]

Hallo.

I‘d bought your game in January 2019. As many customers I had the problems with this freezing game phenomen.

After reading all this many hints to solve the problem, I‘d tried many of them. I‘d organized another Nvidia Card, installed the Game many times, installed a fresh version of the C++ redistributiable pack, etc. And Heureka. Other a week I had a stabile version runnning and I was able to play UGCW twice (USA and CSA campaign) and my PC don‘t freeze anymore. Now, during Corona times, I thought it is a good idea to play it again. 

But what happened? I had the same problem again. Like last year, I can start the game and play the first and second battle and then: FREEZE. When I restart the PC the game freeze faster after a couple of minutes. The more often I restart, the faster the game freeze.

So, due to the fact, that I like your game very much, I tried the game solving routines again. Installed the Nvidia game drives fresh, C++, installed the game new, etc. This seems to work in the beginning. I could finish a few battles with the Union and I am now in Gains Mill. And here the freezing horror pains me again!

So, I‘d read so many customer reclaims on this subject and many of them were very angry!

What is the reason for this!? Why is it not possible to provide us with a stable and working game?

 

Best regards

[Ink]

Greetings @Markus

Could you please clarify if you tried to verify integrity of game files in Steam? Right click on the game in Steam library ->properties->local files tab

[Markus]

*lol* Of course. I did. Can‘t remember how often. Last year as described above. And this year too. Yesterday i reinstalled the game.
I did all the hints given, including C++, new drivers, deleting the *.ini files lowlocal gameslab. This worked for the first battles, so I thought i had solved it again like last year. 

I‘m just asking this question. I could play mostly all games without any problem. So why, and if you use google search you will find many customers who had the same freezing problem, is it not possible to serve us with a stable working game? It‘s frustrating.

Thanks.

[Ink]

14 minutes ago, Markus said:

*lol* Of course. I did. Can‘t remember how often. Last year as described above. And this year too. Yesterday i reinstalled the game.
I did all the hints given, including C++, new drivers, deleting the *.ini files lowlocal gameslab. This worked for the first battles, so I thought i had solved it again like last year. 

I‘m just asking this question. I could play mostly all games without any problem. So why, and if you use google search you will find many customers who had the same freezing problem, is it not possible to serve us with a stable working game? It‘s frustrating.

Thanks.

The game is stable, most likely the problem is local and related to hardware/software issues of the PC. Could you try to temporary turn off Antivirus and check the game?

[Markus]

I‘ve turned out antivirus every time. As I had written: I followed every advice that was given. 
So. I like you game very much and now I live with the problem to start the PC again every 1-2 battles.

Thanks anyway.