Sir_Lanksalot Posted April 9, 2021 Share Posted April 9, 2021 Howdy! Just picked up the limited edition of Dreadnaughts and whenever I try to launch it, I get an error box saying, "Could not connect to the server. Please check your internet connection and try again" and I'm not sure why. My PC is on the internet and everything else is working so I'm not sure what. Link to comment Share on other sites More sharing options...
Ink Posted April 9, 2021 Share Posted April 9, 2021 9 hours ago, Sir_Lanksalot said: Howdy! Just picked up the limited edition of Dreadnaughts and whenever I try to launch it, I get an error box saying, "Could not connect to the server. Please check your internet connection and try again" and I'm not sure why. My PC is on the internet and everything else is working so I'm not sure what. Greetings Admiral, are you sure the launcher is not blocked by antivirus/firewall software? Most likely that is the case. Link to comment Share on other sites More sharing options...
Sir_Lanksalot Posted April 11, 2021 Author Share Posted April 11, 2021 On 4/9/2021 at 5:54 AM, Ink said: Greetings Admiral, are you sure the launcher is not blocked by antivirus/firewall software? Most likely that is the case. It doesn't seem to be? I have tried allowing the program and turning off security settings but it still won't launch. Link to comment Share on other sites More sharing options...
Ink Posted April 12, 2021 Share Posted April 12, 2021 11 hours ago, Sir_Lanksalot said: It doesn't seem to be? I have tried allowing the program and turning off security settings but it still won't launch. Admiral, if you are sure the game launcher is not blocked, please try this workaround: open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\log There will be log files from the launcher (e.g. 12.04.21.txt) Please copy the latest log file and a screenshot with the problem, then contact Xsolla support team via 24/7 live chat option (help.xsolla.com) or email (support@xsolla.com), describe your issue in details and attach both files. Link to comment Share on other sites More sharing options...
Sir_Lanksalot Posted April 13, 2021 Author Share Posted April 13, 2021 13 hours ago, Ink said: Admiral, if you are sure the game launcher is not blocked, please try this workaround: open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\log There will be log files from the launcher (e.g. 12.04.21.txt) Please copy the latest log file and a screenshot with the problem, then contact Xsolla support team via 24/7 live chat option (help.xsolla.com) or email (support@xsolla.com), describe your issue in details and attach both files. Okay, thank you very much for the help! Link to comment Share on other sites More sharing options...
Ink Posted April 13, 2021 Share Posted April 13, 2021 15 hours ago, Sir_Lanksalot said: Okay, thank you very much for the help! You are welcome! Link to comment Share on other sites More sharing options...
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