sephijua Posted August 18, 2020 Share Posted August 18, 2020 I just purchased the game and installed the launcher. Tried to run and before it started I received "program stopped working error." Tried to run as admin, same problem. Re-installed, uninstalled multiple times and same issue persists. Link to comment Share on other sites More sharing options...
Ink Posted August 18, 2020 Share Posted August 18, 2020 4 hours ago, sephijua said: I just purchased the game and installed the launcher. Tried to run and before it started I received "program stopped working error." Tried to run as admin, same problem. Re-installed, uninstalled multiple times and same issue persists. Greetings Admiral, Please try to uninstall the launcher then open Windows Command Prompt (press Windows + R) and type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\ Delete the folder and try to install launcher again Link to comment Share on other sites More sharing options...
sephijua Posted August 18, 2020 Author Share Posted August 18, 2020 I tried that and still have not been able to start the launcher. Could there be a problem with the installer that I downloaded? Link to comment Share on other sites More sharing options...
Ink Posted August 18, 2020 Share Posted August 18, 2020 23 minutes ago, sephijua said: I tried that and still have not been able to start the launcher. Could there be a problem with the installer that I downloaded? There should not be issue with the installation file itself, otherwise it would affect multiple users, but you can try to re-download it and install again. Also, could you please clarify if there is a log file in the log folder here: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\log There should be a log file from the launcher (e.g. 18.08.20.txt) Link to comment Share on other sites More sharing options...
sephijua Posted August 18, 2020 Author Share Posted August 18, 2020 Yes there is a log file. Link to comment Share on other sites More sharing options...
Ink Posted August 19, 2020 Share Posted August 19, 2020 17 hours ago, sephijua said: Yes there is a log file. Please copy the latest log file and provide full description on the issue (also provide a screenshot with the problem if you can) and contact Xsolla support team via live chat option (help.xsolla.com) or email (support@xsolla.com) Link to comment Share on other sites More sharing options...
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