Gudmundr Posted April 25, 2020 Share Posted April 25, 2020 Hi all. I purchased the game so I could get early access back in March, and I recently bought a new computer. When searching through old emails to re-download the game, there is no link or email to download the launcher. All I have is the bonus key I was given, and an email from XSolla to verify my account (the link in the email is now, not surprisingly, expired). What should I do to download the game? Their support team sent me here. Link to comment Share on other sites More sharing options...
Ink Posted April 26, 2020 Share Posted April 26, 2020 18 hours ago, Gudmundr said: Hi all. I purchased the game so I could get early access back in March, and I recently bought a new computer. When searching through old emails to re-download the game, there is no link or email to download the launcher. All I have is the bonus key I was given, and an email from XSolla to verify my account (the link in the email is now, not surprisingly, expired). What should I do to download the game? Their support team sent me here. Greetings, it must be some sort of miscommunication on Xsolla side, please write me on ink@navalaction.com from the email that was used to purchase the game Link to comment Share on other sites More sharing options...
HrWarrior Posted May 2, 2020 Share Posted May 2, 2020 Hey, I have the same issue. I searched 1.5 hours in my e-Mail-account and didn´t find the e-Mail with the download-link. Can i write you an extra e-Mail too, so I can play it again? Link to comment Share on other sites More sharing options...
Ink Posted May 2, 2020 Share Posted May 2, 2020 9 hours ago, HrWarrior said: Hey, I have the same issue. I searched 1.5 hours in my e-Mail-account and didn´t find the e-Mail with the download-link. Can i write you an extra e-Mail too, so I can play it again? Greetings Admiral, please contact Xsolla Team through this guide 1 Link to comment Share on other sites More sharing options...
Manstein Hoth Posted May 2, 2020 Share Posted May 2, 2020 I purchased the game so I could get early access back in March, and I recently bought a new computer. When searching through old emails to re-download the game, there is no link or email to download the launcher. All I have is the bonus key I was given, and an email from XSolla to verify my account (the link in the email is now, not surprisingly, expired). What should I do to download the game? Their support team sent me here. I bought the game of Oct of last year and had to re-stalled windows on my computer. I had long since deleted the email, but I save my log in credentials for the launcher. I texted an employee from XSolla support they found my transaction, but said they can only give me the Key.... Then promptly disconnected from the chat... Extremely frustration... Link to comment Share on other sites More sharing options...
Ink Posted May 3, 2020 Share Posted May 3, 2020 14 hours ago, Manstein Hoth said: I purchased the game so I could get early access back in March, and I recently bought a new computer. When searching through old emails to re-download the game, there is no link or email to download the launcher. All I have is the bonus key I was given, and an email from XSolla to verify my account (the link in the email is now, not surprisingly, expired). What should I do to download the game? Their support team sent me here. I bought the game of Oct of last year and had to re-stalled windows on my computer. I had long since deleted the email, but I save my log in credentials for the launcher. I texted an employee from XSolla support they found my transaction, but said they can only give me the Key.... Then promptly disconnected from the chat... Extremely frustration... Please write me on ink@navalaction.com from the email that was used to purchase the game Link to comment Share on other sites More sharing options...
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