Seydlitz Posted October 6, 2019 Share Posted October 6, 2019 Hello, Id really like to buy UAD but unfortunately Iam not able to. I tried to buy the Alpha via my CC but I always get the message that for security reasons my payment is denied. Never had this before on any webshop. I dont have issues with money and I checked my CC account and Iam way above my Credit limit. So its a mystery for me. Then I tried to buy via Pay Pal and Iam getting the message that my payment was canceled. Strange as I, like I said above, dont have any issues with money. I dont understand this as Iam able to shop e.g. on the Playstation Store with my CC. Regards Link to comment Share on other sites More sharing options...
Ink Posted October 6, 2019 Share Posted October 6, 2019 4 hours ago, Seydlitz said: Hello, Id really like to buy UAD but unfortunately Iam not able to. I tried to buy the Alpha via my CC but I always get the message that for security reasons my payment is denied. Never had this before on any webshop. I dont have issues with money and I checked my CC account and Iam way above my Credit limit. So its a mystery for me. Then I tried to buy via Pay Pal and Iam getting the message that my payment was canceled. Strange as I, like I said above, dont have any issues with money. I dont understand this as Iam able to shop e.g. on the Playstation Store with my CC. Regards Could you please contact Xsolla team via live chat option at help.xsolla.com - this would be the fastest way to resolve the problem you are experiencing Link to comment Share on other sites More sharing options...
Seydlitz Posted October 6, 2019 Author Share Posted October 6, 2019 Thx for your reply but ill think Ill pass on UAD as this whole Xsolla thing seems to be to complicated. In their FAQs they say something about verfication Codes and this whole process bothers me. Never had problems like this before and I buy games online now for about 15-20 years. Link to comment Share on other sites More sharing options...
Ink Posted October 6, 2019 Share Posted October 6, 2019 10 minutes ago, Seydlitz said: Thx for your reply but ill think Ill pass on UAD as this whole Xsolla thing seems to be to complicated. In their FAQs they say something about verfication Codes and this whole process bothers me. Never had problems like this before and I buy games online now for about 15-20 years. Apologies that this happened - we are now looking for ways to solve your problem with alternative solutions and payment systems. Link to comment Share on other sites More sharing options...
phil9000 Posted October 9, 2019 Share Posted October 9, 2019 I have just had this same issue. Payment was returned for security reasons, asked to contact xsolla support, of which i will not be doing as giving any more information to them is out of the question. I will wait for this issue to be resolved, or i'll just wait for the steam launch. Thank you. Game is looking promising. Link to comment Share on other sites More sharing options...
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