Server issue after maint 16 Oct? - PLEASE Report in this topic if you have lag, disconnects and long load times

[raskolnikoff]

Inability to login, see items in port or being underwater in OW is related to connection issues

[raskolnikoff]

Please, everyone who's experiencing issues, run the program which can be downloaded from the link (https://www.dropbox.com/s/nb14fdloxa5nqnz/ConnectionTest2.zip?dl=0) and send me output.txt which will be regenerated after test is done

 

Steps:
1. download file from link

2. extract it

3. get to the folder with ConnectionTest.exe

4. start it

5. wait for program to close (it may take couple of minutes)

6. send output.txt and information about your country and ISP to denis@game-labs.net

 

Thanks in advance!

 

UPDATE: connection tool may look like frozen/hang, it's ok, give more time to it (few minutes)

[raskolnikoff]

Thanks for everyone who already sent us their results

 

For now we can see that most issues are caused by Cogentco or one of his subsidiaries (a top level internet provider which used by ISP's like Sky in UK and Time Warner Cable in US)

 

We are sending all collected information about the issue to our hosting provider and they will work on issue together with us

 

Unfortunately, we can't give any ETA for the fix right now, but we hope to get it done before Tuesday (20th of October)

 

Sorry for inconvinience

[Calico Jack]

same here in N.S.W  Australia all week end and into Monday 

[raskolnikoff]

From new reports we see that issue is going to be fixed maximum within a day, issue was related to interconnection between top level internet providers