Mighty D Posted June 11 Share Posted June 11 Entered premium key - emailed by Xsolla. It isnt accepted by the game hub. Contacted Xsolla. Supplied them a screenshot showing the problem, a screenshotted receipt from then when I pre-ordered. They refused to help unless I provided them with a screenshot from my bank account proving payment. Its clearly far more of a security risk to provide bank account screenshots to some anonymous 3rd party - as opposed to resending a key, for a pc game, to an email address that you already sent it to, along with a receipt for payment etc. Very much an unreasonable request. Link to comment Share on other sites More sharing options...
Ink Posted June 18 Share Posted June 18 On 6/12/2024 at 12:37 AM, Mighty D said: Entered premium key - emailed by Xsolla. It isnt accepted by the game hub. Contacted Xsolla. Supplied them a screenshot showing the problem, a screenshotted receipt from then when I pre-ordered. They refused to help unless I provided them with a screenshot from my bank account proving payment. Its clearly far more of a security risk to provide bank account screenshots to some anonymous 3rd party - as opposed to resending a key, for a pc game, to an email address that you already sent it to, along with a receipt for payment etc. Very much an unreasonable request. Greetings General, apologies for the inconvenience with the Steam key, please contact me on ink@navalaction.com from the email address that was used to purchase game (your Xsolla account ID) and provide the code they have sent to you Link to comment Share on other sites More sharing options...
Ink Posted June 18 Share Posted June 18 On 6/12/2024 at 12:37 AM, Mighty D said: Entered premium key - emailed by Xsolla. It isnt accepted by the game hub. Contacted Xsolla. Supplied them a screenshot showing the problem, a screenshotted receipt from then when I pre-ordered. They refused to help unless I provided them with a screenshot from my bank account proving payment. Its clearly far more of a security risk to provide bank account screenshots to some anonymous 3rd party - as opposed to resending a key, for a pc game, to an email address that you already sent it to, along with a receipt for payment etc. Very much an unreasonable request. Steam keys have been just sent Link to comment Share on other sites More sharing options...
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