Schatti Posted June 2, 2017 Share Posted June 2, 2017 I have a problem. After every battle i have after 20-30 sec. a pop up windows with the message: Battle over - [connection lost]. After 10 sec. again i will be back on the open world, without any money, xp, marks... I can do anything i want, it's always the same. I send you an bug report. Schatti / PvP EU Link to comment Share on other sites More sharing options...
Ink Posted June 2, 2017 Share Posted June 2, 2017 Captain, as the first step please make sure that 7770, 8089, 5672, 5222, 8080, 21020-21036, 7401-7600 ports are open as tcp/udp. 1 Link to comment Share on other sites More sharing options...
Schatti Posted June 3, 2017 Author Share Posted June 3, 2017 (edited) Commander, still the same problem with open ports. I have been playing since the wipe more than 50 hours, without any problems. Yesterday evening this problem starts after playing 6 hours without any problems. Connection Test report number: NAS-696286 Edited June 3, 2017 by Schatti Link to comment Share on other sites More sharing options...
Schatti Posted June 6, 2017 Author Share Posted June 6, 2017 (edited) The answer my friend, is blowing in the wind..... nice support.... since friday evening, no help Update: I make an need charakter on PvE Server. Here I have NO problems. Please check my Account on PvP EU Schatti / PvP EU Edited June 6, 2017 by Schatti Link to comment Share on other sites More sharing options...
Schatti Posted June 7, 2017 Author Share Posted June 7, 2017 and push! Problem still exists Link to comment Share on other sites More sharing options...
Ink Posted June 7, 2017 Share Posted June 7, 2017 Captain, the fact that you do not have the issue on another server indicates local connection issues to the original server. Do you have an option to temporary test the game with another source of internet (like mobile internet)? This is not about character issue. We are looking into instance servers logs to find out any issue on our side, but at the moment there are no issues. Link to comment Share on other sites More sharing options...
Schatti Posted June 7, 2017 Author Share Posted June 7, 2017 (edited) Sorry, I unfortunately have no other way to test the game. I can gladly explain in detail how the problem has come. I did a fight against an NPC. After the fight "ESC to leave" is still in the instance my ship disappeared and i was under water. I just finished the game with Alt + F4. Report function was not possible. Since that incident I have the problem. During the battle, I watch the information bar Ingame. Under I/O I habe all the time a connection to the server. No lags, nothing. At the moment when I confirm leave battle with yes, the I/O drops to 0 and my ship disappears. After 20 seconds comes the message "Battle over [Connection lost]" an after 20 seconds again I stand in the habour. I can show you the problem gladly ingame, if you want to see this as gamemaster. I can also create a video. Edited June 7, 2017 by Schatti Link to comment Share on other sites More sharing options...
Schatti Posted June 9, 2017 Author Share Posted June 9, 2017 If I see it right, it is not possible for the support to help me and the game is finished for me, right? Link to comment Share on other sites More sharing options...
Ink Posted June 9, 2017 Share Posted June 9, 2017 Captain, the issue lays in local connection troubles which we cannot fix. If you keep getting this issue daily, we can check new logs to investigate any issues that might be related to the game. For this - please send a fresh F11 report right away you are stuck. We have also investigated your ingame character - character is not corrupted. Link to comment Share on other sites More sharing options...
Schatti Posted June 9, 2017 Author Share Posted June 9, 2017 (edited) Ports in router open, In Firewall open Before stuck after fight: NAB 65385 stuck after press ESC: NAB 65387 Ports in router open, firewall disabled Before stuck after fight: NAB 65389 stuck after press ESC: NAB 65390 I am desperate and do not know what else I can do. Edited June 9, 2017 by Schatti Link to comment Share on other sites More sharing options...
Schatti Posted June 9, 2017 Author Share Posted June 9, 2017 (edited) 2 hours ago, Ink said: Captain, the issue lays in local connection troubles which we cannot fix. If you keep getting this issue daily, we can check new logs to investigate any issues that might be related to the game. For this - please send a fresh F11 report right away you are stuck. We have also investigated your ingame character - character is not corrupted. Okay, i have news. I asked a friend to login with my account. He has exactly the same problem! I do not think the problem lies with me! Edit: I tried it with the account of a friend. Here I have no problems. It is definitely at my account the problem and not at ports or my Internet connection. Edited June 9, 2017 by Schatti Link to comment Share on other sites More sharing options...
Schatti Posted June 10, 2017 Author Share Posted June 10, 2017 News from your side @Ink? Link to comment Share on other sites More sharing options...
Schatti Posted June 12, 2017 Author Share Posted June 12, 2017 (edited) And push. Any news @Ink? Edited June 12, 2017 by Schatti Link to comment Share on other sites More sharing options...
Ink Posted June 12, 2017 Share Posted June 12, 2017 Captain, no need to push or ups - once the logs are checked, I'll reply to you right away. Link to comment Share on other sites More sharing options...
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