Problem: start game - climbs error - shards, config request failed
I start report connection test in incentive - writes: Loading shards list ... half an hour.
The server is already running, in discord other players say that playing without problems.
Reinstalled the game, checked for integrity in the incentive, deleted the logs folder all the same the error remained.
Question: what to do and how to be?
p.s.:
1) Microsoft Windows [Version 10.0.17134.885]
(c) Корпорация Майкрософт (Microsoft Corporation), 2018. Все права защищены.
C:\WINDOWS\system32>ping 112.8.233.170 -t
Exchange of packets at the 112.8.233.170 with 32 bytes of data:
The timeout interval for the request was exceeded.
The timeout interval for the request was exceeded.
The timeout interval for the request was exceeded.
The timeout interval for the request was exceeded.
The timeout interval for the request was exceeded.
2)
Microsoft Windows [Version 10.0.17134.885]
(c) Корпорация Майкрософт (Microsoft Corporation), 2018. Все права защищены.
C:\WINDOWS\system32>tracert 112.8.233.170
Трассировка маршрута к 112.8.233.170 с максимальным числом прыжков 30
1 <1 мс <1 мс <1 мс 192.168.0.1
2 15 ms 16 ms 51 ms host-11-1-10-10.sevstar.net [10.10.1.11]
3 13 ms <1 мс <1 мс gw1.sevstar.net [109.110.64.1]
4 22 ms 22 ms 22 ms 185.214.245.16
5 26 ms 26 ms 26 ms khar-atr-b1-ae10-vlan2041.fiord.net [62.140.239.9]
6 34 ms 33 ms 33 ms kiev-nt-b1-ae4-vlan2038.fiord.net [80.77.167.151]
7 67 ms 67 ms 68 ms frankfurt-nt-b1-ae5-vlan2036.fiord.net [62.140.243.22]
8 66 ms 84 ms 63 ms ffm-b1-link.telia.net [62.115.63.109]
9 75 ms 75 ms 76 ms ffm-bb3-link.telia.net [62.115.137.164]
10 * * 75 ms ffm-b5-link.telia.net [62.115.114.89]
11 78 ms 78 ms * chinamobile-ic-327138-ffm-b1.c.telia.net [62.115.37.159]
12 69 ms 69 ms 70 ms 223.120.10.121
13 209 ms 209 ms 209 ms 223.120.16.10
14 206 ms 206 ms 213 ms 221.183.55.102
15 202 ms 226 ms 200 ms 221.183.46.254
16 208 ms 212 ms 209 ms 221.176.27.253
17 220 ms 231 ms 220 ms 221.183.36.42
18 * * * timeout interval for request exceeded.
19 * * * timeout interval for request exceeded.
20 220 ms 220 ms * 211.137.176.214
21 * * * the timeout interval for the request has been Exceeded.
22 * * * timeout interval for request exceeded.
23 * * * the timeout interval for the request has been Exceeded.
24 * * * the timeout interval for the request has been Exceeded.
25 * * * timeout interval for request exceeded.
26 * * * timeout interval for request exceeded.
27 * * * timeout interval for request exceeded.
28 * * * timeout interval for request exceeded.
29 * * * the timeout interval for the request has been Exceeded.
30 * * * the timeout interval for the request has been Exceeded.
Trace complete.