[Exciting times ahead - pre-release wipes information]

19 minutes ago, Cetric de Cornusiac said:

This has been addressed. He considers that we can keep our ships at release wipe. However, this does not concern the first wipe in early march. This all servers have to go through as announced. Loss of materials, reduced wealth to 50.000 reals etc. Read first post.

Thanks for your note. I connected many hours after the publication and read the first 9 pages of the topic avidly, but stopped the reading to comment on this. My apologies if the issue was already addressed in those following pages I am still reading, but as soon as I read quoted Admin's post I could not refrain from sharing my thoughts. Please forgive me for the temperamental attitude.

[Exciting times ahead - pre-release wipes information]

20 hours ago, admin said:

There is no lie here, wake up.
We wanted to keep XP (upfront), then we spend time and saw where it will lead you we changed that decision (also telling you upfront). Both decisions were true. 

But if new players buy a new shiny game they dont want to see first rates commandeered by vets against them. I know you understand this

I agree with you... in PVP.

Shall we assume instead that in PVE /Peace, since "vets" won't /cannot fire any shot to new players playing their shiny new game we can keep our XP and Rank and, in general, all we hardly grinded since we will take advantage of it only against NPCs?

I don't see, nor I have read until now any argument of reasoning in this topic that applies to PVE. In fact,  in PVE happens the opposite: we "vets" as singles and/or via Clan are mostly helping new players with reals, doubloons, ships, upgrades, resources and tips, and we are very happy to do so, hoping one day we will have more effective mates to form battle groups against bigger NPCs fleets.

@admin please kindly reconsider wiping in PVE/Peace: it is not necessary, nor beneficial for new nor old players. Thanks for your attention.

[1st rate challenge weekly event]

23 hours ago, slik said:

This bug should be fixed, you will be able to claim your reward tomorrow.

It is indeed. Successfully claimed.
Thank you Sir!

[1st rate challenge weekly event]

18 minutes ago, Anolytic said:

It is a know bug. You do indeed claim it after maintenance on Monday, so before maintenance you would not have been able to anyway, but if you are not able to claim it now then it is a bug. Try accepting the new event, then just try to click into the event and the leaderboard a couple of times and it should eventually claim the reward for you. If not, make an F11 report and contact Ink. 

 

Thanks. I tried but it didn't work. I just got an error message (see att.). I made a second F11, the 1st already made approx. 15 min. after the end of maintenance period today.

[1st rate challenge weekly event]

(PVE, Peace)

Today before maintenance I tried to claim my reward for 1st rate weekly event, being 9th in the leaderboard. I tried several times since this morning (10:00 on GMT +2) until the warning of 15 min. left for server maintenance, when the "0 hours" was clearly displayed in the event window, but the "claim" button was always grey and clicking did not produce any effect.

I assumed that the reward could indeed be claimed only after the maintenance, once the event leaderboard was finalized, but when I relogged after 12-13:00 daily maintenance there was just the possibility to accept the new weekly challenge and no trace of past event.

At around 11:30 I also wrote in the help chat asking if some mates already succeeded in claiming their reward the previous week, with no answer due to lack of players online.

Could you please help me in pointing out my eventual mistakes in the claiming procedure (whose conditions and terms are not very detailed in the game) in order no to repeat such failure or tell me if there was a bug that prevented me to claim the reward. Thank you. 

[Technical problems. Reporting guide. Known issues and their solutions.]

On 10/8/2018 at 8:24 PM, Ink said:

Could you please check if there is an update available for network driver?

"Update Driver" says driver is uptodate:
Realtek
7.107.0323.2017 built by: WinDDK

UPDATE:
I called my ISP. They allowed to configure my router for a "Steam Games" preset in terms of TCP/UDP ports and lowered the level of  security of the built in firewall (didn't know there was even one).
Whatever I did at PC level was useless: everything depended on their router configuration. 

Thanks for the help anyway!

[Technical problems. Reporting guide. Known issues and their solutions.]

On 10/3/2018 at 10:41 PM, Ameruccio Vespigo said:

In OW navigation the ship get stuck at X knots, then in 2 min. I'm put back sailing. In battle after spinning around with no controls appears a windows saying reconnection with 1 min. contdown and I relog (hoping to be in a decent position in battle, but in most cases the enemy is already gone). Never crashed to desktop and GPU is at normal temperature.  I'll try instead of the LAN an alternate 4g connection temporarily. I'll also install steam and the game in a laptop and try at low level graph settings. I'll post the result, but the alternate 4g connection maybe only a temporary attempt to see if it's the LAN the problem, as I have a limited data traffic there. Thanks.

I tested the game with the same PC and different ISP (4G home router attached to LAN) for a couple of hours, with no disconnections. I also tried to install the game in a laptop to test it with the 1st ISP, but could not start it as some Visual C++ stuff were missing and I didn't want to mess up further an office computer which I use only for work. I think anyway that the same PC but 4G connection with no problems shows already that something on my primary connection with Optical ISP 100Mbit is to blame. I already set LAN/Properties/Configure/Advanced/ Speed & Duplex to "100 Mbps Full Duplex" and LAN/Properties/Configure/Advanced/ POwer Management "not allowing to turn off" the device, as shown in some Forums dealing with similar issue....
Do you have any other tweaks to suggest for LAN settings? The connection with 4G can be only a temporary solution, as I pay for data traffic with it.

I made also a Bug report via F11 while experiencing the disconnection during OW navigation with the Optical ISP, if it can help you. Thanks.

[Crafters Need quality control]

I'd like to have the randomness slightly mitigated.
The crafting window already has a room for an "extra" section at the end of the recipe, but no extra could be added.
I would not say I'd like to have full control for the production of golden ships, but at least make it possible for crafter to have at the control on purple quality via some extra requirements and only those purples may be at random come out gold or stay purple.
The introduction of extra requirements will also stimulate the trading or economy, if those extras ingredients of the recipe are targeted goods, resources, items or even buildings or other facilities, introducing more variety to the crafting process with easily implementable system.
I don't know wheter if and to which extent location is a factor currently influencing the quality of crafting, or not  but of course a shipbuilding tradition of certain region or the presence of certain material in the location may determine certain better (or worse) results in the crafted ship.
Resuming the concept, less randomness and more logic may improve the crafting experience.

[Technical problems. Reporting guide. Known issues and their solutions.]

7 hours ago, Ink said:

If you are able to play the game then the problem is not about the ports, could you please clarify do you experience connection drops (the game drops you in the main login menu) or crashes to desktop (that could be caused by, for example, GPU overheating).

Also, do you have an option to test the game on different sources of connection like mobile internet, or on different PC with the same connection?

In OW navigation the ship get stuck at X knots, then in 2 min. I'm put back sailing. In battle after spinning around with no controls appears a windows saying reconnection with 1 min. contdown and I relog (hoping to be in a decent position in battle, but in most cases the enemy is already gone). Never crashed to desktop and GPU is at normal temperature.  I'll try instead of the LAN an alternate 4g connection temporarily. I'll also install steam and the game in a laptop and try at low level graph settings. I'll post the result, but the alternate 4g connection maybe only a temporary attempt to see if it's the LAN the problem, as I have a limited data traffic there. Thanks.

[Technical problems. Reporting guide. Known issues and their solutions.]

23 hours ago, Ink said:

Captain, could you please describe what problem do you experience with the game as it seems there is no post with details of the problem

I loose connection sailing in OW and during battle once every 20min. average (can be 45 min. without trouble and then twice in 20 min.). I opened all TCP/UDP ports, as suggested above, disabled firewall and antivirus with no improvement. Playing only in PvE now, but experienced the same disconnections also in Caribbean server the few 40 hours  I played there. AS mentioned I cannot dispose of router settings as I am not allowed by ISP/ owner of the router.

Steam connection test report n. NAS-1007296.

[Technical problems. Reporting guide. Known issues and their solutions.]

On 9/28/2015 at 12:56 PM, Vladislav said:

List of network ports needed for correct work game client.

If you have some problems  with connection to server (data is not loaded in Port, exit to Open World is not working, empty chat or entering battles is not working) check that 7770, 8089, 5672, 5222, 8080, 21020-21036, 7401-7600 ports are available in your network and PC.

 

Checking network connection to game servers (using tracert)

Connection issues (login errors, random disconnects etc.) can be caused by problems with intermediate network providers between client machine and game servers. Connection can be tested using Windows tracert utility by the following steps:

• Open Windows Command Prompt (press Windows + R and type cmd, press enter afterwards)
• Type: tracert <server_address> and press enter (example: tracert 89.163.234.93)
• Wait until command fully finishes. Presence of "*" as well as high values (300ms and more) in output result could be caused by problems with intermediate server. Note name of the server for corresponding line
• You can copy results to clipboard by right-clicking on console -> Select All and pressing enter afterwards
• Also could be useful to do regular ping to server, for this open Command Prompt and type: ping <server_address> -n 25 (example: ping 89.163.234.93 -n 25)

Add to previous post my tracert test.

  1    <1 ms    <1 ms     1 ms  dsldevice.lan [192.168.1.254]
  2     3 ms     9 ms     8 ms  78.84.96.1
  3    10 ms     9 ms     9 ms  195.122.0.218
  4     2 ms     9 ms     9 ms  87.110.223.130
  5    54 ms    48 ms    62 ms  ae1-0.lon10.core-backbone.com [195.66.224.238]
  6    47 ms    48 ms    48 ms  ae2-2073.dus10.core-backbone.com [81.95.2.73]
  7    51 ms    48 ms    48 ms  core-backbone.myloc.de [81.95.2.114]
  8    62 ms    51 ms    50 ms  62.141.47.178
  9    47 ms    48 ms    48 ms  89.163.234.93

Trace complete.

The router in use belongs to ISP and I am not allowed to modify any of settings.