I get you don't like negative reviews, but premium ships are real and will be released. You even said so yourself. Please stop lying to the community. You're calling someone out that made a review for providing false information, but it's not actually false information is it? If premium ships are no longer going to be introduced then you're at fault for never setting the record straight. No, you'd rather accuse someone of lying and sweep the review under the rug.
http://forum.game-labs.net/index.php?/topic/6451-are-premium-ships-rumors-real/page-1?hl=premium%20ships
Post number 6
I quote directly from that post:
Premium ships are not rumors and they were discussed extensively before.
Premium vessels provide the opportunity for Captains to express their gratitude and give an option to support us financially even more, and allow us to give them something special in return. You should consider them donations or patronage.
Volunteer moderators and community managers who we plan to recruit on forums will also receive special gifts in form of vessels that no-one else will have.
Vessels that no-one else will have. Sounds pretty much like premium ships for moderators and the likes.
See http://imgur.com/a/Sm0Y5for a picture of said post.
Let me also say that him removing replies from his review is a shitty thing to do, but most of the things he talks about are things that have happened and are real. You did ask for people to write positive reviews. No player of a game is going to write a negative review at your request when you say that a positive review will make you 'work harder'
Premium ships are real as per your post.
You did say you would pull a future feature because you got all annoyed at criticism, and saying that it doesn't reflect company policy is again a cop out. You need to exercise more control on your admins, rather than letting them post that kind of shit.
Constructive criticism is welcome, but the moment someone has some constructive criticism that doesn't fit into your view for this game, rather than telling them as much you get all condescending and aggressive, hence people get the impression their criticism is not welcome.
Threatening to ban someone over trolling is also a ridiculously aggressive move. You could just mute them, or remove their access to the help channel, unless your interface doesn't allow for simple things like that.