[Game doesn’t launch]

My windows is currently at Windows 10 home, version 20H2.

[Game doesn’t launch]

On 10/2/2021 at 9:30 AM, Ink said:

Yes, please complete all steps described here:

 

I have tried uninstalling and reinstalling but I still encounter the same problem. I researched some solutions to the problem, should I try these other methods as well?

[Game doesn’t launch]

When I go to delete these files, should I delete the Xsolla launcher files, I think that they may be part of the problem. I attached a picture of the message that shows up when I tried to launch the game.

[Game doesn’t launch]

I attempted to reinstall but I still get the same problem, the launcher doesn’t open. I tried troubleshooting and it said the issue is the program is incompatible.  

[Game doesn’t launch]

On 9/13/2021 at 12:08 PM, Ink said:

Greetings Admiral. Could you please clarify if you tried to reinstall the game?

I have not tried to reinstall the game yet. When I reinstall the game will I have to make a new account?

[Game doesn’t launch]

When I try to open the launcher it says it is not designed to run on windows or contains an error. This is the first time this has happened and I have been playing for several months with no issue. It then says to install using the original installation media or contact support.