If your game does not launch, you see a black screen and nothing happens, please try the following:
1. Verify integrity of game cache - because game files may became corrupted
Go to your Steam Library=>
Right click on "Ultimate General: Civil War =>
In the dialogue window select "Properties"=>
In the new window that appears, go to tab "Local Files"=>
Then click on "Verify Integrity of Game Cache".
A process starts to examine if game installation is missing some files. If this is true, they will be automatically re-acquired by Steam download service.
2. Install Microsoft Visual C++ 2010 Redistributable Package (x86)
You can find these files in our game folder, usually found in:
C:\SteamLibrary\steamapps\common\Ultimate General Civil War\_CommonRedist\vcredist\2010
Sometimes steam doesn't automatically install but it is a required file to run our game
I'm afraid I'm having the same problem as colcommissar. I've verified the integrity of the game cache and I've installed Microsoft Vicual C++ 2010 Redistributable Package (x86) and it still does not work. The majority of the time it comes up with a black screen, sometimes it comes up with the loading screen and once I even got to the main menu but no further. Every time it crashes it produces a folder with the files attached. I've attempted to e-mail support but I've yet to recieve a reply. Does anyone know of another solution?
[SOLUTION] Game doesn't run or Resolution issues
in Support
Posted
I'm afraid I'm having the same problem as colcommissar. I've verified the integrity of the game cache and I've installed Microsoft Vicual C++ 2010 Redistributable Package (x86) and it still does not work. The majority of the time it comes up with a black screen, sometimes it comes up with the loading screen and once I even got to the main menu but no further. Every time it crashes it produces a folder with the files attached. I've attempted to e-mail support but I've yet to recieve a reply. Does anyone know of another solution?
crash.dmp
error.log
output_log.txt