Jump to content
Game-Labs Forum

Connectivity issues, lags, disconnects


Recommended Posts

  • Replies 491
  • Created
  • Last Reply

Top Posters In This Topic

Top Posters In This Topic

Popular Posts

Thanks for everyone who already sent us their results   For now we can see that most issues are caused by Cogentco or one of his subsidiaries (a top level internet provider which used by ISP's like

Hello everyone,   Over this weekend we've received multiple reports from you (users) and us (servers) about different network related issues. We are looking into the problem, but for now we're gues

We are aware of server issues both on pvp and global - clarifying the reasons with the server provider.

Posted Images

Captains, 100% of reports about issues with PVP-1 EU server that we received today are from France from the same ISP - France Telecom (Orange). Connection repors that players have sent indicates that either 7770 or 8080 ports are blocked. Captains, could you please call your ISP tech support to clarify they did not block ports that needed to run Naval Action.

Required ports are:

7770, 8089, 5672, 5222, 8080, 21020-21036, 7401-7600

  • Like 1
Link to post
Share on other sites

I set NAT rules for every port you mentionned in TCP and UPD protocols and still I can't connect.

What is weird is that this morning i could connect (around 7:00 Paris Time) and now it doesn't.

Around 21:00 I doubt I can reach anyone at my ISP about a blocked port.

We'll see tomorrow.

Link to post
Share on other sites

Hi, I just came back from work and still no connection available.

My computer has no wifi device so I can't try to connect using a 4G network.

Einel le Sublime sent me a message about the ISP technical support unable to help because they don't know what he was talking about...

 

Link to post
Share on other sites

Have you managed to call to the support to check if they block needed ports? have you also checked any other programs that might be recently installed (like content filters I mentioned above)? 

 

Link to post
Share on other sites

I didn't install anything on my computer between the time everything worked and now.

As I can connect to PvP1 server using a VPN software, it seems the problem doesn't come from my computer. Obviously it's from the provider. Einel reached the 1st level of assistance but they couldn't help them (it's more a customer assistance for basic issues) so he will try to reach the level 2 assistance meant to be more skilled for technical issues like we have.

I will stay in touch with him to get more news.

Link to post
Share on other sites
  • 1 month later...

OK I've been online twice this week & for relatively short lengths of time due to real life however when i have been online I've had multiple disconnects to login screen, I've also on two occasions had the game freeze when at sea then after short period game flashes login screens at me like it's auto connecting them shows my ship near Roseau harbour then loads me back to my original position. Any explanation or ideas would fantastic..

Link to post
Share on other sites
21 minutes ago, Spitfire83 said:

OK I've been online twice this week & for relatively short lengths of time due to real life however when i have been online I've had multiple disconnects to login screen, I've also on two occasions had the game freeze when at sea then after short period game flashes login screens at me like it's auto connecting them shows my ship near Roseau harbour then loads me back to my original position. Any explanation or ideas would fantastic..

Have you sent connection test reports via Steam launcher 4th option? It seems like related to connection issues. Have you noticed any ping leaps during the play?

  • Like 1
Link to post
Share on other sites

I did notice one or two big ping spikes yesterday, I've not sent connection test reports will try tonight I say try as not done before. I was watching stream of port battle for awhile last night while running game and that had no issues, lags etc so must be issue with game or steam I guess 

Link to post
Share on other sites
Guest
This topic is now closed to further replies.

×
×
  • Create New...