tward13 Posted March 7, 2015 Share Posted March 7, 2015 (edited) After reading the reviews and a bit of the forums I just purchased the game. PC version Now when i click on the desktop icon or select the game in my Steam library the screen goes black, then returns to the desktop. No game. What do I need to do to make the game run? I've tried rebooting, same thing. Edited March 7, 2015 by tward13 Link to comment Share on other sites More sharing options...
tward13 Posted March 7, 2015 Author Share Posted March 7, 2015 (edited) I've tried the suggestions on other threads. I've updated drivers, I've uninstalled and reinstalled the game following direction in that thread up top. I've tried it with firewall and real time scanning off, I've rebooted and tried. Same thing, blinks to black screen than back to Steam menu. Also tried the Alternative render, that blinks once, shows a game icon in the task bar, blinks again and goes back to Steam menu. If there's no explanation for this how do I get a refund? Edited March 7, 2015 by tward13 Link to comment Share on other sites More sharing options...
Nick Thomadis Posted March 7, 2015 Share Posted March 7, 2015 Tward13, please send us a crash report as advised here: http://forum.game-labs.net/index.php?/topic/881-common-technical-problems-and-solutions/ with your forum name mentioned in comment. We need to see your system specs to understand what can be the problem. Link to comment Share on other sites More sharing options...
tward13 Posted March 14, 2015 Author Share Posted March 14, 2015 A week later and nothing Link to comment Share on other sites More sharing options...
Husserl Posted March 16, 2015 Share Posted March 16, 2015 There is a PM sent. Link to comment Share on other sites More sharing options...
Nick Thomadis Posted March 16, 2015 Share Posted March 16, 2015 We have not yet received your crash report as advised in my post above Tom. Please do this so we can get a detailed report and we can find a way to fix this error you are getting: How to report a bug 1) When you meet an issue that you want to report, save and exit game. Re-start your game via Steam client and select Crash Report=>Play Link to comment Share on other sites More sharing options...
tward13 Posted March 16, 2015 Author Share Posted March 16, 2015 I sent the requested reports on March 7. Matter of fact I got a REPLY from Denis to that email asking me to verify integrity of game cache. I did that too. Then this morning I got a message form Husser1 asking me if I've tried Alternative render. I told him that yes I've tried that. I've tried everything suggested. It seems that all I'm getting are random requests to try the same things. So yes, I've sent reports. Link to comment Share on other sites More sharing options...
sterner Posted March 16, 2015 Share Posted March 16, 2015 We have not received any reports from you last 24 hours. Please resend crash report. It could help us to solve your problem. Link to comment Share on other sites More sharing options...
Nick Thomadis Posted March 17, 2015 Share Posted March 17, 2015 I sent the requested reports on March 7. Matter of fact I got a REPLY from Denis to that email asking me to verify integrity of game cache. We have asked specifically to use the Crash report not to email us the reports, so that we receive additional info needed. Please re-send if you have already sent and somehow it was not sent to us. Link to comment Share on other sites More sharing options...
tward13 Posted March 17, 2015 Author Share Posted March 17, 2015 OK, please give me instructions on sending a crash report. Is it simply clicking on crash report and hitting play? Because I've done that before. If they go to you automatically then you should have them, multiple copies, from me. If there's something additional I need to do after hitting play, let me know. Link to comment Share on other sites More sharing options...
Nick Thomadis Posted March 17, 2015 Share Posted March 17, 2015 We have not yet received your crash report as advised in my post above Tom. Please do this so we can get a detailed report and we can find a way to fix this error you are getting: How to report a bug 1) When you meet an issue that you want to report, save and exit game. Re-start your game via Steam client and select Crash Report=>Play tward please use this this method. We will see your report. Link to comment Share on other sites More sharing options...
tward13 Posted March 18, 2015 Author Share Posted March 18, 2015 OK, I've just done this. When I select crash report and hit play a window opens briefly then closes. Link to comment Share on other sites More sharing options...
Nick Thomadis Posted March 18, 2015 Share Posted March 18, 2015 OK, I've just done this. When I select crash report and hit play a window opens briefly then closes. We still have not received anything. You need to write something on this window. just write the problem you have, and press "Send". PS. You say that you cannot even write on this window, it closes itself? That seems impossible as a problem. Link to comment Share on other sites More sharing options...
tward13 Posted March 18, 2015 Author Share Posted March 18, 2015 Yes, I'm telling you that's exactly what's happening. The window opens only long enough to note that there might be boxes to type into, then closes before I can do anything. Link to comment Share on other sites More sharing options...
CSA Watkins Posted March 18, 2015 Share Posted March 18, 2015 Maybe I can help.....Tward13...Hopefully get you up n running/Find the reason why u can't run game... Post you specs.... Operating system Win 7-8(Updated?)Graphics Card/ Type XXXRam Installed (4 gigs/8 Gigs etc.) Do other games work, thru Steam? Do you Have/Use torrent? Game Booster? Gaming software to boost etc,,,, A shot in the Dark Here.....things that may interfere with Games/Steam loading/Starting...... Any applications running in the background may negatively affect your games or Steam itself. Certain applications can lead to more serious issues such as limited connectivity and game crashes. It is highly recommended that you close all background applications before launching Steam to ensure the best performance and stability. After you are done playing, feel free to re-enable these applications. The applications listed below have been known to interfere with Steam and Steam games: https://support.stea...-9289&l=english EDIT::: Your System is more than enough to run game..... Did you Verify the game cache/Files? https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335 I don't have a clue about this?/ Probably nothing... maybe a Support Guy can clarify this in you Specs,, DX Setup Parameters: Not found..... You Overclocking? ***The base clock can be automatically overclocked using Turbo Boost technology... ***Using Torrent for music/Movies?( BitTorrent/uTorrent (all clients) ****Do other Games work with Steam? Link to comment Share on other sites More sharing options...
tward13 Posted March 18, 2015 Author Share Posted March 18, 2015 I've already sent these in and sent to someone else via PM Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_r7.150109-2022) Language: English (Regional Setting: English)System Manufacturer: Dell Inc. System Model: Inspiron 3847 BIOS: A04 Processor: Intel® Core™ i5-4440 CPU @ 3.10GHz (4 CPUs), ~3.1GHz Memory: 8192MB RAMAvailable OS Memory: 8108MB RAM Page File: 2952MB used, 6436MB available Windows Dir: C:\Windows DirectX Version: DirectX 11DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.03.9600.16384 64bit Unicode Display Devices--------------- Card name: Intel® HD Graphics 4600 Manufacturer: Intel Corporation Chip type: Intel® HD Graphics Family DAC type: Internal Device Type: Full Device Device Key: Enum\PCI\VEN_8086&DEV_0412&SUBSYS_06221028&REV_06 Display Memory: 1792 MB Dedicated Memory: 0 MB Shared Memory: 1792 MB Current Mode: 1920 x 1080 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: W2240 Monitor Id: GSM57A0 Native Mode: 1920 x 1080(p) (60.000Hz) Output Type: HD15 Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32Driver File Version: 10.18.0014.4080 (English) Driver Version: 10.18.14.4080 DDI Version: 11.1 Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1 Driver Model: WDDM 1.3Graphics Preemption: Primitive Compute Preemption: Thread group Miracast: SupportedHybrid Graphics GPU: Integrated Power P-states: Not Supported Driver Attributes: Final Retail Driver Date/Size: 1/10/2015 12:41:58, 24684032 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B78E66-4752-11CF-687C-2C26BBC2C735} Vendor ID: 0x8086 Device ID: 0x0412 SubSys ID: 0x06221028 Revision ID: 0x0006 Link to comment Share on other sites More sharing options...
Nick Thomadis Posted March 18, 2015 Share Posted March 18, 2015 Still we did not get any crash report from you tward13. Can you try this in the meantime? Since you have windows 8.1 the application may run better in window 7 compatibility mode. Go to the folder where the exe of UGG are located, usually in: C:\Program Files (x86)\Steam\SteamApps\common\Ultimate General Gettysburg Right click on Ultimate General Gettysburg.exe =>Properties=>(1) Press on Compatibility mode tab => (2) Tick on "Run this program in compatibility mode for" => (3) Select "Windows 7" => Press OK (Sorry it is in Greek) Do the same for Ultimate General Multiplayer.exe. Link to comment Share on other sites More sharing options...
tward13 Posted March 19, 2015 Author Share Posted March 19, 2015 Nick, I'll try compatibility later, but I have tried to send the Crash report. But when I "Run" crash report a window opens and immediately closes. Link to comment Share on other sites More sharing options...
Nick Thomadis Posted March 19, 2015 Share Posted March 19, 2015 Please check that no other 3rd party app is interfering with Steam Tom also. Link to comment Share on other sites More sharing options...
tward13 Posted August 17, 2015 Author Share Posted August 17, 2015 Finally bought the downloadable game. Works fine. I hate Steam and will not use it in the future. Link to comment Share on other sites More sharing options...
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