davidgcox Posted February 27, 2015 Share Posted February 27, 2015 shut down my mac. let it sit for awhile. rebooted. brought up the game. got to the main menu. all options were available. background music was playing. leaves were falling the tree. clicked on "continue" then the screen froze. had to restart. is it too late to ask for a refund? very frustrating. since this seems to be such a great game. 1 Link to comment Share on other sites More sharing options...
sterner Posted February 27, 2015 Share Posted February 27, 2015 Please try to start new game instead of continue. Probably "autosave" name conflicts with game logic. Link to comment Share on other sites More sharing options...
davidgcox Posted February 28, 2015 Author Share Posted February 28, 2015 funny you should say that sterner. i tried to save a game and rename it "autosave." Link to comment Share on other sites More sharing options...
davidgcox Posted February 28, 2015 Author Share Posted February 28, 2015 (edited) getting frustrated. uninstalled all of my steam/ultimate general files. deleted them all then reinstalled steam. then reinstalled ugg. main menu came up. graphics of falling leaves worked, music worked. clicked on "continue" and then nothing happened. leaves continued to fall, music continued to play, but nothing else worked. screen sort of froze. had to hard restart. what's the deal? Edited February 28, 2015 by davidgcox Link to comment Share on other sites More sharing options...
davidgcox Posted February 28, 2015 Author Share Posted February 28, 2015 sterner, i did what you suggested. the game worked for about 90 minutes then i got another frozen screen. had to hard restart. this time when i restarted the game the ghost main menu screen still appeared after restarting. so i had to hard restart again. waited a few minutes. unplugged the power supply to my desktop. replugged it. rebooted. then the game worked. again, for about 90 minutes. then another frozen screen after 90 minutes of play. i got frustrated and went to sleep. Link to comment Share on other sites More sharing options...
Yankee Posted March 1, 2015 Share Posted March 1, 2015 I have two Macs that I play UGG on. One a 2011 MacBook Pro has no problems with game play, the other a 2009 Mac Mini had problems with the screen stalling, not accepting input from the mouse or keyboard ( which left out a force quit as a option ) but continuing to play sounds effects. This stall would last for several minutes, long enough to loose a game but rarely requiring a hard restart. I suspected a graphics card issue so I dialed all possible graphics settings down as far as possible on that machine and it now plays without problems. Link to comment Share on other sites More sharing options...
sterner Posted March 3, 2015 Share Posted March 3, 2015 Yes, it is graphics card issue. Drivers must be updated. We had similar issues with PC version, but PC drivers are updated periodically and the latest works fine. Link to comment Share on other sites More sharing options...
davidgcox Posted March 5, 2015 Author Share Posted March 5, 2015 thanks guys. how do i update my drivers? can you tell i'm a novice when it comes to computers. but i'm a pretty good general. Link to comment Share on other sites More sharing options...
davidgcox Posted March 5, 2015 Author Share Posted March 5, 2015 found out i have an nvidia geforce 8800 gs. apparently no drivers are available for that card. tried to play the game. again, frozen screen after about 5 or 10 minutes. a long hang. had to hard restart/shutdown. any suggestions guys? i've got mac os 10.6.8. have deleted all of my steam and ugg files, reinstalled everything, several times. still a hanging screen. ???? Link to comment Share on other sites More sharing options...
Nick Thomadis Posted March 6, 2015 Share Posted March 6, 2015 Have you tried to go here: http://www.geforce.com/drivers And use the "Auto-Detect your GPU"? Link to comment Share on other sites More sharing options...
davidgcox Posted March 6, 2015 Author Share Posted March 6, 2015 nick, i went to nvidia to update my drivers and when i entered my graphics card info the reply was "nothing found." i then reduced my resolution. same thing happened. frozen screen, hard shutdown/reboot. i have no idea what "auto detect your gpu" means. how do i set that? Link to comment Share on other sites More sharing options...
Nick Thomadis Posted March 7, 2015 Share Posted March 7, 2015 David, I closed all your multiple posts and transferred the discussion in one place here: http://steamcommunity.com/app/306660/discussions/2/624075566873604872/#c617329920699464540Please keep it there so we can help you. Link to comment Share on other sites More sharing options...
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