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I have tried uninstalling and reinstalling several times, I also cleared the folder using the %homepath% method. The download completes and so does the extraction, but it keeps saying "Game installation failed with an error Unpacking error, details in logs. Please, try again."

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3 hours ago, Hull_001 said:

I have tried uninstalling and reinstalling several times, I also cleared the folder using the %homepath% method. The download completes and so does the extraction, but it keeps saying "Game installation failed with an error Unpacking error, details in logs. Please, try again."

Greetings Admiral.

Could you please try follow this guide and contact Xsolla support team:

  • Capture a screenshot with the problem, or a short video showing the problem
  • Open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\log
  • There will be log files from the launcher (e.g. 16.09.21.txt)
  • Please copy the latest log file, then contact Xsolla support team via live chat option (help.xsolla.com) or email (support@xsolla.com), describe your issue in details and attach the log file, the screenshot or a link on video.

Please keep us updated on the problem, hope it will be resolved soon

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4 hours ago, Hull_001 said:

The launcher has returned to normal. I don't know what was the cause or the solution.

I'm glad the problem is solved!

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