Login or password is incorrect?

[Testor]

hey all,

 

game purchased, launcher installed.
account created (username and email are different from the one in the forum).

successful authorization shown on a white page.

when logging in via launcher it tells me that login or password are incorrect.
password recreated, but still the same message.

Edited June 16, 2021 by Testor
clerical error

[Ink]

On 6/16/2021 at 8:53 PM, Testor said:

hey all,

 

game purchased, launcher installed.
account created (username and email are different from the one in the forum).

successful authorization shown on a white page.

when logging in via launcher it tells me that login or password are incorrect.
password recreated, but still the same message.

Greetings Admiral! Is the problem still there? If so, please follow this instruction:

• Capture a screenshot with the problem, or a short video showing the problem
• Open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\log
• There will be log files from the launcher (e.g. 19.06.21.txt)
• Please copy the latest log file, then contact Xsolla support team via live chat option (help.xsolla.com) or email (support@xsolla.com), describe your issue in details and attach the log file, the screenshot or a link on video.

Please keep us updated on the problem, hope it will be resolved soon.