Jump to content
Game-Labs Forum

Unable to activate on a new computer


Recommended Posts

I am unable to launch the game on my new computer, i had purchased the game and had it installed on an old PC, now when i try to play the game it wants me to input my key, when i input the key it tells me it is an invalid key.

Link to post
Share on other sites
On 5/17/2021 at 1:44 AM, zantaclaws said:

I am unable to launch the game on my new computer, i had purchased the game and had it installed on an old PC, now when i try to play the game it wants me to input my key, when i input the key it tells me it is an invalid key.

Greetings Admiral.

It means you did play earlier under another login name (email address). Most likely on the new PC you created another account and login name and tried to activated already redeemed key. You have to use your previous login (email address) to authorize in the launcher and continue to play the game.

If you don't remember a password, there is a forget password? button in the launcher. You can also try to contact Xsolla 24/7 live chat support available at help.xsolla.com

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

×
×
  • Create New...