Bgboy 0 Posted April 1 Share Posted April 1 I just get kicked out sonn i try to start the game..... Quote Link to post Share on other sites
Ink 5,572 Posted April 1 Share Posted April 1 6 hours ago, Bgboy said: I just get kicked out sonn i try to start the game..... Greetings Admiral. Do you mean you cannot login to the launcher? Is the problem still there? Quote Link to post Share on other sites
Hemidal 0 Posted April 2 Share Posted April 2 (edited) Got same error i think. "couldn't acces account details" Xsolla says that they have technical difficulties: Unfortunately, we are experiencing technical difficulties with our system at this moment. Please, try to do it later. Thank you. Most generic of generic tech support messages yay! How long until moving away from that crappy launcher? Edited April 2 by Hemidal Quote Link to post Share on other sites
Bgboy 0 Posted April 2 Author Share Posted April 2 No I get in the launcher but that's it... Quote Link to post Share on other sites
Ink 5,572 Posted April 2 Share Posted April 2 9 hours ago, Hemidal said: Got same error i think. "couldn't acces account details" Xsolla says that they have technical difficulties: Unfortunately, we are experiencing technical difficulties with our system at this moment. Please, try to do it later. Thank you. Most generic of generic tech support messages yay! How long until moving away from that crappy launcher? Xsolla reported they have fixed the problems by the time of your message, Apologies for the inconvenience! is the problem still there? 8 hours ago, Bgboy said: No I get in the launcher but that's it... Please provide full details, and if you can, also upload some screenshots with the problem on services like imgur.com (to let us understand the problem better): 1)You installed the launcher; 2)Redeemed the key; 3)Installed the game; 4)Whenever you try to start the game by clicking on the Play button it crashes (?) Sorry, your description is too vague Quote Link to post Share on other sites
Bgboy 0 Posted April 2 Author Share Posted April 2 I press play in the launcher and then its about to start and then i just get sent back to the launcher where you can press play. its like i never pressed play.... nothing happens... i dont know how to screenshot that. Quote Link to post Share on other sites
Bgboy 0 Posted April 2 Author Share Posted April 2 I am trying to start up the game via the launcher its seems to auto crash on me and only allows me to see 1 second of ingame screeneven in windowed mode it does the same Quote Link to post Share on other sites
Ink 5,572 Posted April 2 Share Posted April 2 47 minutes ago, Bgboy said: I am trying to start up the game via the launcher its seems to auto crash on me and only allows me to see 1 second of ingame screeneven in windowed mode it does the same Do you use Citrix workspace software? Quote Link to post Share on other sites
Bgboy 0 Posted April 2 Author Share Posted April 2 no i use windows Quote Link to post Share on other sites
Bgboy 0 Posted April 2 Author Share Posted April 2 and i have reinstalled it 2 times... Quote Link to post Share on other sites
Ink 5,572 Posted April 5 Share Posted April 5 On 4/2/2021 at 4:53 PM, Bgboy said: no i use windows Please do the following: Open Windows Command Prompt (press Windows + R), then type: devmgmt.msc and click ok Expand System devices tab and try to find Citrix Virtual Bus Enumerator - is it there? Quote Link to post Share on other sites
Daniel20 0 Posted April 11 Share Posted April 11 I'm also facing the same issue. Quote Link to post Share on other sites
Ink 5,572 Posted April 12 Share Posted April 12 On 4/11/2021 at 9:25 AM, Daniel20 said: I'm also facing the same issue. Greetings Admiral! Could you please clarify what exact issue are you experiencing? Quote Link to post Share on other sites
seeingeyegod 0 Posted May 5 Share Posted May 5 I just started having this issue where when I try to login in the launcher it says "Loading regions failed! Error transferring https://gus.xsolla.com/etc etc etc.... server replied:GatewayTime-out" Tried resetting my password but it didn't help. Quote Link to post Share on other sites
Ink 5,572 Posted May 6 Share Posted May 6 On 5/5/2021 at 7:31 AM, seeingeyegod said: I just started having this issue where when I try to login in the launcher it says "Loading regions failed! Error transferring https://gus.xsolla.com/etc etc etc.... server replied:GatewayTime-out" Tried resetting my password but it didn't help. Greetings Admiral! Apologies for the inconvenience, could you please clarify if the problem still there or everything is ok by now? There could be temporary issues on the Xsolla side unfortunately but it is fixed in a short amount of time in most cases. Quote Link to post Share on other sites
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