sherttt Posted December 1, 2020 Share Posted December 1, 2020 Hello. I bought the game through your site through Xsolla. I respect the work you do very much and am very interested in the game. Unfortunately, my life situation changed, I had to sell my discrete GPU, and two hours of attempted play on my iGPU proved it's not really playable. And I don't really have time nor energy to play, anyway. I've played only a couple hours and won't have a chance to play in probably a very long time. Hence, I would like to know, can you get me a refund in this situation? I don't feel entitled to it, but getting an amount of money which is not insignificant in my current circumstance back for something I can't use would help a lot. If that doesn't really work with your refund policy - that's unfortunate, but thanks for your time anyways. Link to comment Share on other sites More sharing options...
Ink Posted December 2, 2020 Share Posted December 2, 2020 19 hours ago, sherttt said: Hello. I bought the game through your site through Xsolla. I respect the work you do very much and am very interested in the game. Unfortunately, my life situation changed, I had to sell my discrete GPU, and two hours of attempted play on my iGPU proved it's not really playable. And I don't really have time nor energy to play, anyway. I've played only a couple hours and won't have a chance to play in probably a very long time. Hence, I would like to know, can you get me a refund in this situation? I don't feel entitled to it, but getting an amount of money which is not insignificant in my current circumstance back for something I can't use would help a lot. If that doesn't really work with your refund policy - that's unfortunate, but thanks for your time anyways. Greetings Admiral! We do not manage refunds. Either Steam or Xsolla (your case) handles it. Please try to contact Xsolla support via 24/7 live chat at help.xsolla.com Link to comment Share on other sites More sharing options...
sherttt Posted December 2, 2020 Author Share Posted December 2, 2020 38 minutes ago, Ink said: Greetings Admiral! We do not manage refunds. Either Steam or Xsolla (your case) handles it. Please try to contact Xsolla support via 24/7 live chat at help.xsolla.com Oh, I see. I contacted Xsolla, they said that type of purchase is unrefundable. Well, that's life. Link to comment Share on other sites More sharing options...
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