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Game Crash after Start/send crash folder


Tuddal122
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Hello there,

i have a problem where the game reports a crash after clicking on the "PLAY" Button.

As shown in in the link below the report shows:

 

"The game crashed.

The crash report folder named "2020-11-23_172636" next to the game executable.

..."

http://prntscr.com/vojkwx

I tried to use "Repair" and reinstalled the game but didn´t worked. 

I want to send the ordner to the developers now as told by the report.

How can i do that the best way?

Edited by Tuddal122
found crash folder
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20 hours ago, Tuddal122 said:

Hello there,

i have a problem where the game reports a crash after clicking on the "PLAY" Button.

Greetings Admiral,

Could you please clarify if you use Citrix workspace software? If so please try temporary disable Citrix Virtual Bus Enumerator in the system devices (you might need to activate it again once you are about to use Citrix)

  • Open Windows Command Prompt (press Windows + R), then type: devmgmt.msc and click ok
  • Expand System devices tab and find Citrix Virtual Bus Enumerator
  • Right click on it and select "Disable"
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