steam player Posted August 20, 2020 Share Posted August 20, 2020 After an update on July 2nd, I couldn't open the game. Every time I tried to open, the steam would report "failed to start the process", followed by question marks and "(0*5)". Link to comment Share on other sites More sharing options...
steam player Posted August 20, 2020 Author Share Posted August 20, 2020 The game is ultimate general: age of sail. Link to comment Share on other sites More sharing options...
Ink Posted August 21, 2020 Share Posted August 21, 2020 12 hours ago, steam player said: The game is ultimate general: age of sail. Greetings Admiral, Could you please clarify if you have installed Citrix workspace software? Link to comment Share on other sites More sharing options...
steam player Posted August 22, 2020 Author Share Posted August 22, 2020 On 8/21/2020 at 3:59 AM, Ink said: Greetings Admiral, Could you please clarify if you have installed Citrix workspace software? No， I‘ve checked my computer and found no sign of Citrix workspace software. Link to comment Share on other sites More sharing options...
Ink Posted August 24, 2020 Share Posted August 24, 2020 On 8/22/2020 at 11:09 PM, steam player said: No， I‘ve checked my computer and found no sign of Citrix workspace software. Have you tried to reinstall the game? If the problem persists please send crash report through Steam Link to comment Share on other sites More sharing options...
doublebuck Posted August 24, 2020 Share Posted August 24, 2020 (edited) I just discovered a problem I have not had with this game before this. In Ver 9.24 REV 36119 UAAOS-8133 report On hard difficulty Barbary War DLC 2nd battle, Pillars of Hercules. 1st enemy ship comes out from middle border I capture it, 2nd enemy ship comes out left end of that same border I capture it no problem but when 3rd enemy ship comes out from the same border far right I got suddenly a crash to desktop like as if I wasn't playing the game or like I was getting ready to click onto it to start to play. So I tried it again, this time when the enemy group of ships deploys a few moments after that another crash suddenly to desktop which does not allow me to F11. I have recently played nearly 2 full campaigns and wanted to try this DLC and this second battle crash twice now is so weird. I can play this game for hours every day with no problems so I will ask what could be the problem that I am having with this battle? I listed the report above. Just a note, my steam doe not crash in this case just the game crash to desktop. Edited August 24, 2020 by doublebuck spelling Link to comment Share on other sites More sharing options...
steam player Posted August 29, 2020 Author Share Posted August 29, 2020 (edited) On 8/24/2020 at 4:47 AM, Ink said: Have you tried to reinstall the game? If the problem persists please send crash report through Steam I can't open crash report as well, the steam reports "failed to start process for Ultimate General: Age of Sail". Edited August 29, 2020 by steam player Link to comment Share on other sites More sharing options...
Ink Posted August 30, 2020 Share Posted August 30, 2020 On 8/29/2020 at 7:00 AM, steam player said: I can't open crash report as well, the steam reports "failed to start process for Ultimate General: Age of Sail". Could you please clarify if other games in Steam run without issues? Link to comment Share on other sites More sharing options...
steam player Posted August 30, 2020 Author Share Posted August 30, 2020 11 hours ago, Ink said: Could you please clarify if other games in Steam run without issues? Yeah, even Ultimate General: Civil War ran perfectly fine on my computer. Link to comment Share on other sites More sharing options...
steam player Posted August 30, 2020 Author Share Posted August 30, 2020 (edited) 11 hours ago, Ink said: Could you please clarify if other games in Steam run without issues? The problem seemed to be solved by the release of Chinese subtitle, I can now play it again. Edited August 30, 2020 by steam player Link to comment Share on other sites More sharing options...
Ink Posted August 31, 2020 Share Posted August 31, 2020 11 hours ago, steam player said: The problem seemed to be solved by the release of Chinese subtitle, I can now play it again. Admiral, nice to hear the problem is solved! Link to comment Share on other sites More sharing options...
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