Velovern Posted July 20, 2020 Share Posted July 20, 2020 I purchase the game today and I have installed the launcher, however it seems that I could not connect to the servers. I doubled checked my internet connection, had changed locations on vpn hoping its just a local problem. Is anyone having the same issue? Link to comment Share on other sites More sharing options...
Ink Posted July 20, 2020 Share Posted July 20, 2020 1 hour ago, Velovern said: I purchase the game today and I have installed the launcher, however it seems that I could not connect to the servers. I doubled checked my internet connection, had changed locations on vpn hoping its just a local problem. Is anyone having the same issue? Greetings Admiral! Are you sure the launcher is not blocked by antivirus/firewall software? Link to comment Share on other sites More sharing options...
Velovern Posted July 20, 2020 Author Share Posted July 20, 2020 (edited) I have checked my firewall and it is not blocked by firewall software. I have uninstalled and reinstalled and results are the same Edited July 20, 2020 by Velovern Link to comment Share on other sites More sharing options...
Ink Posted July 20, 2020 Share Posted July 20, 2020 18 minutes ago, Velovern said: I have checked my firewall and it is not blocked by firewall software. I have uninstalled and reinstalled and results are the same Admiral, please follow these steps: Open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\log There will be log files from the launcher (e.g. 20.07.20.txt) Please copy the latest log file and provide full description on the issue (also capture a screenshot with the problem if possible), then contact Xsolla support team via live chat option (help.xsolla.com) or email (support@xsolla.com), describe your issue and attach files Link to comment Share on other sites More sharing options...
Velovern Posted July 20, 2020 Author Share Posted July 20, 2020 (edited) there isn't a single log file, what should I do? Edit. I'm just a dumbass XD Edited July 20, 2020 by Velovern Link to comment Share on other sites More sharing options...
Ink Posted July 20, 2020 Share Posted July 20, 2020 1 hour ago, Velovern said: there isn't a single log file, what should I do? Edit. I'm just a dumbass XD Then please capture a screenshot with the problem (e.g. launcher that cannot connect to the servers - from your description) and contact Xsolla through the links above Link to comment Share on other sites More sharing options...
Velovern Posted July 20, 2020 Author Share Posted July 20, 2020 I have sent and got a reply on a possible solution. That I have no ability to enact "We recommend you to check the DNS settings for your network connection, reboot the router, and if it does not help, contact your internet provider to clarify the issue with a proxy server. " that was the advice I got. But I have no control of the internet provided to me, thus unable to reboot the router or even, my only hope is that the dns settings work. And since that is the only thing I could check for and it is working. I guess I hope i can still recieve the game when it goes on steam without me claiming the keys Link to comment Share on other sites More sharing options...
Ink Posted July 20, 2020 Share Posted July 20, 2020 25 minutes ago, Velovern said: I have sent and got a reply on a possible solution. That I have no ability to enact "We recommend you to check the DNS settings for your network connection, reboot the router, and if it does not help, contact your internet provider to clarify the issue with a proxy server. " that was the advice I got. But I have no control of the internet provided to me, thus unable to reboot the router or even, my only hope is that the dns settings work. And since that is the only thing I could check for and it is working. I guess I hope i can still recieve the game when it goes on steam without me claiming the keys Do you have an option to temporary test it through a different source of connection, for example mobile internet? Link to comment Share on other sites More sharing options...
Velovern Posted July 20, 2020 Author Share Posted July 20, 2020 I did with mobile internet Link to comment Share on other sites More sharing options...
Velovern Posted July 20, 2020 Author Share Posted July 20, 2020 I am going to test if it works with other internet sources tomorrow Link to comment Share on other sites More sharing options...
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