Admiral Kizaru Borsalino Posted May 20, 2020 Share Posted May 20, 2020 I recently bought the game and installed it, and it worked fine until now, but today when i opened the launcher, there was an update to do but when i try to update the game, the launcher crash no matter how many time i do it. I'm pretty sure it's not a storage problem, my disc isn't full and has enough space, so what should i do. Link to comment Share on other sites More sharing options...
Ink Posted May 20, 2020 Share Posted May 20, 2020 33 minutes ago, Admiral Kizaru Borsalino said: I recently bought the game and installed it, and it worked fine until now, but today when i opened the launcher, there was an update to do but when i try to update the game, the launcher crash no matter how many time i do it. I'm pretty sure it's not a storage problem, my disc isn't full and has enough space, so what should i do. Greetings Admiral. Could you please clarify if there any error message or something like this before it crashes? Link to comment Share on other sites More sharing options...
Crankster Posted May 21, 2020 Share Posted May 21, 2020 I am having the same issue, game downloads update goes to extracting then says Xsolla Launcher has stopped working. Link to comment Share on other sites More sharing options...
Ink Posted May 21, 2020 Share Posted May 21, 2020 @Admiral Kizaru Borsalino @Crankster Admirals, please follow these steps: Open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\Local\Ultimate Admiral Dreadnoughts\log There will be log files from the launcher (e.g. 21.05.20.txt) Please copy the latest log file and provide full description on the issue (also make a screenshot if possible), then contact Xsolla support team via live chat option (help.xsolla.com) or email (support@xsolla.com), describe your issue and attach files If you got no reply or any other issue with Xsolla, please send me a mail on ink@navalaction.com Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now