Aintree

[Aintree]

I purchase the age of sail game today, downloaded it and when I tried to play it crashed immediately. There is a game crash report folder "2020-04-25_192956". 

I have uninstalled the game and reinstalled with the same result. I have updated windows, my graphics card driver and check my directx is the latest. They are in order.

Please assist.

[Ink]

16 hours ago, Aintree said:

I purchase the age of sail game today, downloaded it and when I tried to play it crashed immediately. There is a game crash report folder "2020-04-25_192956". 

I have uninstalled the game and reinstalled with the same result. I have updated windows, my graphics card driver and check my directx is the latest. They are in order.

Please assist.

Greetings Admiral,

Could you please be so kind and clarify if you use Citrix workspace software? If so, please check this workaround:

The workaround is to try temporary disable Citrix Virtual Bus Enumerator in the system devices (you might need to activate it again once you are about to use Citrix):

• Open Windows Command Prompt (press Windows + R), then type: devmgmt.msc and click ok
• Expand System devices tab and find Citrix Virtual Bus Enumerator
• Right click on it and select "Disable"

[Aintree]

Thank you very much for your advice. It appears to have resolved my issue.