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Whomst'd've

Could not get game access details error

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Hi there.

I bought the game recently and have been playing it. However I tried logging in and it gives me the "Could not get game access details, please try again" every time I try to log in.

Cheers.

 

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Im having this exact problem as of tonight.

 

I wonder if its a server thing and not us?

 

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32 minutes ago, Whomst'd've said:

Hi there.

I bought the game recently and have been playing it. However I tried logging in and it gives me the "Could not get game access details, please try again" every time I try to log in.

Cheers.

 

Same problem.  I found the launcher log out.

2020-01-15T15:28:10    INFO    ApiUsage    Bannerslist loading is finished!
2020-01-15T15:28:13    INFO    GameAccessController    Checking game access failed!  "Error transferring https://store.xsolla.com/api/v1/user/xsolla_login/game_access?xsolla_login_user_id=(my user id)&user_id=(my user id)&digital_content_sku=&project_id=43265 - server replied: Unprocessable Entity" 
2020-01-15T15:28:13    DEBUG    default    Key prefix: "launcher/Failed get game access data/3e471611-7fb5-415d-b5e6-ff80841db770/(my email address)/"
2020-01-15T15:28:13    DEBUG    qml    Load games data failed:  Could not get your game access details. Please try again.

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Same here, yesterday everything worked correctly.

This morning I can't play the game. An error message appears.

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Admirals, apologizes for the inconvenience, the problem was fixed by Xsolla team

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