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Xsolla account creation does not confirm


Celtiberofrog

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Hello there,

I guess I got similar pb than others. I read few post and saw dev said, after creating an account it needs to be confirmed, how does it work ?

Purchased UA commodore edition, 

received bill with transaction number,

received another Xsolla message with game download link and Steam key.

I downloaded UA in Steam folder, where ultimate general is with other steam games (is it correct?).

Then I launched UA from the desck icone launcher.

It asks to sign in or create an account.

I created an Xsolla account.

But game launch keep asking for valid login & password...

So i'm stuck here.

Thx for your feedback

cheers

Frog

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3 hours ago, Celtiberofrog said:

Hello there,

I guess I got similar pb than others. I read few post and saw dev said, after creating an account it needs to be confirmed, how does it work ?

Purchased UA commodore edition, 

received bill with transaction number,

received another Xsolla message with game download link and Steam key.

I downloaded UA in Steam folder, where ultimate general is with other steam games (is it correct?).

Then I launched UA from the desck icone launcher.

It asks to sign in or create an account.

I created an Xsolla account.

But game launch keep asking for valid login & password...

So i'm stuck here.

Thx for your feedback

cheers

Frog

Greetings, the current game state, it’s key and launcher does not related to Steam, you do not need to install it in steam folders.

Also, Xsolla account does not related to game account.

You need to create account within Game Launcher (e.g. use email that was used to purchase the game as your login), after that you will receive registration confirmation email from Xsolla and that’s all, once key is redeemed you can launch the game 

Once the game is available in Steam, you will receive your Steam key

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Thank you for this info.

16 hours ago, Ink said:

You need to create account within Game Launcher (e.g. use email that was used to purchase the game as your login), [done] after that you will receive registration confirmation email from Xsolla [not received yet] and that’s all, once key is redeemed you can launch the game 

Once the game is available in Steam, you will receive your Steam key

Does it take a few days to receive that registration confirmation e-mail ?

cheers

Frog

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5 hours ago, Celtiberofrog said:

Thank you for this info.

Does it take a few days to receive that registration confirmation e-mail ?

cheers

Frog

No, it has to be done within a couple of minutes, please search your email for mails from Xsolla (also check spam folder just in case)

If you 100% sure that the confirmation email was not sent to you, the fastest way to resolve the problem would be to contact Xsolla via 24/7 live chat at help.xsolla.com or email support@xsolla.com - they will re-sent the confirmation email to you

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