Hackerman Posted December 20, 2019 Share Posted December 20, 2019 I attempted to buy Age of Sail at the Commodore level but the Paypal payment was rejected by the store. Paypal deducted the money from my account but a refund was automatically requested and is pending. Is this fixable or should I wait for the steam release? Quote Link to comment Share on other sites More sharing options...
Ink Posted December 20, 2019 Share Posted December 20, 2019 25 minutes ago, Hackerman said: I attempted to buy Age of Sail at the Commodore level but the Paypal payment was rejected by the store. Paypal deducted the money from my account but a refund was automatically requested and is pending. Is this fixable or should I wait for the steam release? Greetings, could you please be so kind and try to contact Xsolla team directly via 24/7 live chat help.xsolla.com or email support@xsolla.com - They will provide additional information about the problem and hopefully fix it Quote Link to comment Share on other sites More sharing options...
Hackerman Posted December 26, 2019 Author Share Posted December 26, 2019 Payment has been resolved and I was able to purchase the Commodore Edition but now the mail I've gotten tells me I won't get access until release. Quote Link to comment Share on other sites More sharing options...
Ink Posted December 26, 2019 Share Posted December 26, 2019 2 hours ago, Hackerman said: Payment has been resolved and I was able to purchase the Commodore Edition but now the mail I've gotten tells me I won't get access until release. Are you sure you bought 49.99$ version and not 29.99$ one? If you are sure, please send me via private forum message and provide email that was used to purchase the game or receipt number Quote Link to comment Share on other sites More sharing options...
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