Jump to content
Game-Labs Forum

Payment keeps getting cancelled.


Recommended Posts

25 minutes ago, Hackerman said:

I attempted to buy Age of Sail at the Commodore level but the Paypal payment was rejected by the store.

Paypal deducted the money from my account but a refund was automatically requested and is pending.

Is this fixable or should I wait for the steam release?



could you please be so kind and try to contact Xsolla team directly via 24/7 live chat help.xsolla.com or email support@xsolla.com - They will provide additional information about the problem and hopefully fix it

Link to comment
Share on other sites

2 hours ago, Hackerman said:

Payment has been resolved and I was able to purchase the Commodore Edition but now the mail I've gotten tells me I won't get access until release.


Are you sure you bought 49.99$ version and not 29.99$ one? 

If you are sure, please send me via private forum message and provide email that was used to purchase the game or receipt number 

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

  • Create New...