Ink Posted October 8, 2019 Share Posted October 8, 2019 1 hour ago, sarrumac said: Is it possible to have an update on the situation, please? We will share news as soon as possible 1 Link to comment Share on other sites More sharing options...
Wavetop Posted October 9, 2019 Share Posted October 9, 2019 I would like to purchase the Limited Edition, but my bank does not operate fast enough to operate the Xsolla verification procedure, so guess I will have to wait until the STEAM release. The information published so far looks very, very, good, can't wait to see it. Link to comment Share on other sites More sharing options...
sarrumac Posted October 9, 2019 Share Posted October 9, 2019 34 minutes ago, Wavetop said: I would like to purchase the Limited Edition, but my bank does not operate fast enough to operate the Xsolla verification procedure, so guess I will have to wait until the STEAM release. The information published so far looks very, very, good, can't wait to see it. Well, they seem to be looking for a solution, I very much hope they do find one, the game looks absolutely fantastic. Link to comment Share on other sites More sharing options...
Rudi Starnberg Posted October 9, 2019 Share Posted October 9, 2019 Yup, same issue. PayPal cancels for no given reason, tried with both my card through PayPal and from PayPal balance, bank card either never gets the small charge or else it's too slow to work. Bank also froze my card after a couple attempts to get it to work, which I appreciate isn't exclusively the store front's fault probably but it's also the only time it's ever happened to me so there definitely something wrong with xsolla somewhere. 1 Link to comment Share on other sites More sharing options...
Pedroig Posted October 10, 2019 Share Posted October 10, 2019 I contacted Xsolla, they asked for screenshot of Xsolla transaction. Provided it, no further response, still not able to purchase through their "security". I'll be honest, I've never experienced a company so unwilling to take money... @Ink @Nick Thomadis would Venmo be an option? Link to comment Share on other sites More sharing options...
Ink Posted October 10, 2019 Share Posted October 10, 2019 9 hours ago, Pedroig said: I contacted Xsolla, they asked for screenshot of Xsolla transaction. Provided it, no further response, still not able to purchase through their "security". I'll be honest, I've never experienced a company so unwilling to take money... Apologies for the inconvenience, could you please check private forum message Link to comment Share on other sites More sharing options...
sarrumac Posted October 10, 2019 Share Posted October 10, 2019 3 hours ago, Ink said: Apologies for the inconvenience, could you please check private forum message So, it seems you are on to something? Fingers crossed. Link to comment Share on other sites More sharing options...
IosifTaligne Posted October 10, 2019 Share Posted October 10, 2019 Same here , have to wait for like 20 hours in order for the transaction to apear in my bank feed. Would love to see somethin' else , a friend is also blocked by that. Hope you're lookin' to it! Link to comment Share on other sites More sharing options...
biondi Posted October 11, 2019 Share Posted October 11, 2019 (edited) hi I am in France and I have the same issue have you sold this problem 3 times pick up your system pick up to me 0.85 euros + 0.21 euros and impossible to concluded this buying ( dreadgnouth at in euros at 46.76 euros) can you help me or how can I contact you by tchat ? best regards Didier Edited October 11, 2019 by biondi Link to comment Share on other sites More sharing options...
sarrumac Posted October 11, 2019 Share Posted October 11, 2019 That's weird, I'm in France too. I bet some other guys in there are french too! Link to comment Share on other sites More sharing options...
IosifTaligne Posted October 11, 2019 Share Posted October 11, 2019 11 minutes ago, sarrumac said: That's weird, I'm in France too. I bet some other guys in there are french too! Guess you're right on me Sir. Link to comment Share on other sites More sharing options...
sarrumac Posted October 11, 2019 Share Posted October 11, 2019 I guess the payment system does not work well with the banking practices of some countries. Link to comment Share on other sites More sharing options...
biondi Posted October 11, 2019 Share Posted October 11, 2019 No revert what can we do please Link to comment Share on other sites More sharing options...
Ink Posted October 11, 2019 Share Posted October 11, 2019 13 minutes ago, biondi said: No revert what can we do please Greetings, Apologies that this happened - we are looking for ways to solve your problem with alternative solutions and payment systems. Meanwhile, could you please contact Xsolla live chat support via help.xsolla.com - at the moment this is the fastest way to resolve the payment issues Link to comment Share on other sites More sharing options...
Lt_Keynes Posted October 11, 2019 Share Posted October 11, 2019 7 hours ago, biondi said: hi I am in France and I have the same issue have you sold this problem 5 hours ago, sarrumac said: That's weird, I'm in France too. I bet some other guys in there are french too! 5 hours ago, IosifTaligne said: Guess you're right on me Sir. Same here. I guess being from a country with a strong naval tradition (though the underdog type) is a factor in getting here... Also, same issue. Transaction doesn't show up on my online bank. But this : 5 hours ago, sarrumac said: I guess the payment system does not work well with the banking practices of some countries. Would be my guess. The language use from Xsolla "charged a small sum to your card" makes me think that the system was built with US-style credit cards in mind, and not european (french ?) debit cards. It's either incompatible with the bank system or being rejected as fraud. It's literally the first time in years of online buying that I saw such a verification system and I would have backed off thinking it was some kind of scam had I not known that the editor was legit. 1 Link to comment Share on other sites More sharing options...
Wavetop Posted October 12, 2019 Share Posted October 12, 2019 My banking system in the UK does not make it possible to use Xsolla verification system, so will just have to wait, until something better comes along. Link to comment Share on other sites More sharing options...
Lt_Keynes Posted October 12, 2019 Share Posted October 12, 2019 Update for those stuck with payment : I just tried with paypal and it worked straight away. Try it if you're stuck. Link to comment Share on other sites More sharing options...
Christian Posted October 12, 2019 Share Posted October 12, 2019 (edited) 21 hours ago, Lt_Keynes said: Same here. I guess being from a country with a strong naval tradition (though the underdog type) is a factor in getting here... Also, same issue. Transaction doesn't show up on my online bank. But this : Would be my guess. The language use from Xsolla "charged a small sum to your card" makes me think that the system was built with US-style credit cards in mind, and not european (french ?) debit cards. It's either incompatible with the bank system or being rejected as fraud. It's literally the first time in years of online buying that I saw such a verification system and I would have backed off thinking it was some kind of scam had I not known that the editor was legit. same ive never seen such a system before and it looks very very sketchy went and googled who xsolla was and found out they were some quite big american payment company thing needless to say it might put off alot of europeans (danish myself) Edited October 12, 2019 by Christian 1 Link to comment Share on other sites More sharing options...
Saliddry Posted October 14, 2019 Share Posted October 14, 2019 (edited) On 10/12/2019 at 2:09 PM, Lt_Keynes said: Update for those stuck with payment : I just tried with paypal and it worked straight away. Try it if you're stuck. the paying worked yes... but did you also get your mails with the activation code or download link to start playing?? im still waiting used paypall around 19 hours ago and like many others is varios topics say the live chatt just says contact the developers Edited October 14, 2019 by Saliddry Link to comment Share on other sites More sharing options...
Ink Posted October 14, 2019 Share Posted October 14, 2019 2 hours ago, Saliddry said: the paying worked yes... but did you also get your mails with the activation code or download link to start playing?? im still waiting used paypall around 19 hours ago and like many others is varios topics say the live chatt just says contact the developers Apologies for the inconvenience, could you please check private forum message Link to comment Share on other sites More sharing options...
Rudi Starnberg Posted November 5, 2019 Share Posted November 5, 2019 Any news on being able to purchase other than through Xsolla? Link to comment Share on other sites More sharing options...
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