Jump to content
Game-Labs Forum
Sign in to follow this  
ajbuck13

i bought the game but it says i never touched it

Recommended Posts

I bought the game and I can confirm the purchase but it won't install. I have enough memory to download anything but for some reason it won't work. and also I made the platform steam because I buy all my stuff there so if I can't play it can someone help me please

 

Share this post


Link to post
Share on other sites

Hello, If you bought the game on steam, then it should appear on "LIBRARY". Then if you select it, options to install the game should be available. Steam support might be helpful to sort out any remaining issue.

Share this post


Link to post
Share on other sites

that is the problem it’s nowhere’s to be found. I bought it and I have the purchased it but it’s saying I never bought it 

Edited by ajbuck13

Share this post


Link to post
Share on other sites

When you buy something from Steam, it sends you buying information in your email. Any more info must be sorted out with Steam, because we cannot really know what might be wrong. 

Share this post


Link to post
Share on other sites

I bought ultimate general civil war but before I did I saw an ad and was that seems right up my alley so I clicked the add and it took me to the website and I looked for the buy button. I clicked it and filled out all the stuff I needed to sill out and bought it and made sure with email I got that said I got Email from xsolla 

Edited by ajbuck13

Share this post


Link to post
Share on other sites

@ajbuck13

Here is the detailed instruction with pictures:

  1. Once the steam client is installed and you are logged in, please click the "ADD A GAME" button in the bottom left corner to register the product key to your steam account. A pop-up window will appear:
    • hyAXXMb.png
  2. Select the second option called "Activate a Product on Steam..." and follow the further instructions. Once you are in the "Product Code" window, please paste or enter the steam key you would like to activate into the field as shown in the picture bellow:
    • trddd.png
  3. Press on the "Next>" button to validate the key. If everything is ok, Steam client will bring you to the library where you will be able to install the activated game on your PC. Once the game is installed, the big "Install" icon will be changed to "Play" as shown in the picture bellow:
    • LwbAH1L.png
  • Like 1

Share this post


Link to post
Share on other sites

ok everything is fine but there is one problem... the email I got doesn't have a code. the closest it has is my transaction number and I already tried that

 

Share this post


Link to post
Share on other sites
3 minutes ago, ajbuck13 said:

ok everything is fine but there is one problem... the email I got doesn't have a code. the closest it has is my transaction number and I already tried that

 

Please check forum private message for more information

  • Like 1

Share this post


Link to post
Share on other sites

I am so sorry for bothering you guys. I found the activion key and it was in the spam. I am so stupid and I am sorry for wasting your time and effort 

  • Like 1

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Sign in to follow this  

×
×
  • Create New...