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is some part of this supposed to be playable yet?


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11 hours ago, william1993 said:

I have a crash log that I can send.

Please do the following:

  • open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\LocalLow\Game Labs\UA_Age of Sail\logs
  • send the latest outputlog file  to info@ultimateadmiral.com, include your forum name and brief description of the issue
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20 hours ago, william1993 said:

I do not have that. When I go to appdate local low there is no folder for UA age of sail. Just for the naval action and ultimate general civil war game I have

Meanwhile, could you please try to complete deinstall the game and make a clean new install. It looks like a corrupted install, as the mentioned folder is missing

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  • 4 weeks later...

It also appears to crash for me on the launcher.  I checked that location and there is no log.  I do have a windows error reporting .wer file.

Problem signature:
P1: launcher.exe_Xsolla Launcher
P2: 1.6.38.365
P3: 5c945efd
P4: StackHash_af93
P5: 10.0.17763.592
P6: 0f1b8afd
P7: c0000374
P8: PCH_C1_FROM_ntdll+0x00000000000A02B4
P9: 
P10: 
 

 

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20 hours ago, Jpburns said:

It also appears to crash for me on the launcher.  I checked that location and there is no log.  I do have a windows error reporting .wer file.

Problem signature:
P1: launcher.exe_Xsolla Launcher
P2: 1.6.38.365
P3: 5c945efd
P4: StackHash_af93
P5: 10.0.17763.592
P6: 0f1b8afd
P7: c0000374
P8: PCH_C1_FROM_ntdll+0x00000000000A02B4
P9: 
P10: 
 

 

Have you tried to reinstall the launcher? The launcher logs can be found here:

  •  open Windows Command Prompt (press Windows + R), then type %HOMEPATH%\AppData\Local\Ultimate AdmiralAge of Sail

If the problem persists, please archive the "log" folder and send it to support@xsolla.com with a brief description

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