william1993 Posted July 11, 2019 Share Posted July 11, 2019 I got the Commodore's edition and it installed and everything but I keep getting- executable has crashed- message. Does anyone know how to fix it Link to comment Share on other sites More sharing options...
william1993 Posted July 11, 2019 Author Share Posted July 11, 2019 I have a crash log that I can send. Link to comment Share on other sites More sharing options...
Ink Posted July 11, 2019 Share Posted July 11, 2019 11 hours ago, william1993 said: I have a crash log that I can send. Please do the following: open Windows Command Prompt (press Windows + R), then type: %HOMEPATH%\AppData\LocalLow\Game Labs\UA_Age of Sail\logs send the latest outputlog file to info@ultimateadmiral.com, include your forum name and brief description of the issue Link to comment Share on other sites More sharing options...
william1993 Posted July 11, 2019 Author Share Posted July 11, 2019 I do not have that. When I go to appdate local low there is no folder for UA age of sail. Just for the naval action and ultimate general civil war game I have Link to comment Share on other sites More sharing options...
sterner Posted July 12, 2019 Share Posted July 12, 2019 We are going to add crash reporter into next patch. It will help us to collect all required information to help you. Link to comment Share on other sites More sharing options...
Ink Posted July 12, 2019 Share Posted July 12, 2019 20 hours ago, william1993 said: I do not have that. When I go to appdate local low there is no folder for UA age of sail. Just for the naval action and ultimate general civil war game I have Meanwhile, could you please try to complete deinstall the game and make a clean new install. It looks like a corrupted install, as the mentioned folder is missing Link to comment Share on other sites More sharing options...
Jpburns Posted August 4, 2019 Share Posted August 4, 2019 It also appears to crash for me on the launcher. I checked that location and there is no log. I do have a windows error reporting .wer file. Problem signature: P1: launcher.exe_Xsolla Launcher P2: 1.6.38.365 P3: 5c945efd P4: StackHash_af93 P5: 10.0.17763.592 P6: 0f1b8afd P7: c0000374 P8: PCH_C1_FROM_ntdll+0x00000000000A02B4 P9: P10: Link to comment Share on other sites More sharing options...
Ink Posted August 5, 2019 Share Posted August 5, 2019 20 hours ago, Jpburns said: It also appears to crash for me on the launcher. I checked that location and there is no log. I do have a windows error reporting .wer file. Problem signature: P1: launcher.exe_Xsolla Launcher P2: 1.6.38.365 P3: 5c945efd P4: StackHash_af93 P5: 10.0.17763.592 P6: 0f1b8afd P7: c0000374 P8: PCH_C1_FROM_ntdll+0x00000000000A02B4 P9: P10: Have you tried to reinstall the launcher? The launcher logs can be found here: open Windows Command Prompt (press Windows + R), then type %HOMEPATH%\AppData\Local\Ultimate AdmiralAge of Sail If the problem persists, please archive the "log" folder and send it to support@xsolla.com with a brief description Link to comment Share on other sites More sharing options...
william1993 Posted August 5, 2019 Author Share Posted August 5, 2019 I reinstalled it and it works now Link to comment Share on other sites More sharing options...
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