Kartaugh Posted October 30, 2018 Share Posted October 30, 2018 (edited) I just lost my Bucentaure in battle because I kept getting DCed, the game crashing and not being able to reconnect to the game. The server kept showing pings of 4+ seconds and crashing before connecting. Once I managed to get back in and was escaping the enemy fleet, and then the game crashed again. When I got back in, my ship was half underwater and the battle was over. I'd like my ship restored, please. Bucentaure, 3/5, WO/WO, with Cartagena/Navy Structure/British Gunnery Sergeant. It was carrying a full deck of 1 Pood Edinorogs as well (the other cannons are easily replaceable). P.S.: I also filed an F11 bug report. Edited October 31, 2018 by Kartaugh Rewording. Link to comment Share on other sites More sharing options...
RedNeckMilkMan Posted October 31, 2018 Share Posted October 31, 2018 Ping is usually a client side issue. Link to comment Share on other sites More sharing options...
Kartaugh Posted October 31, 2018 Author Share Posted October 31, 2018 (edited) 10 minutes ago, RedNeckMilkMan said: Ping is usually a client side issue. Nope, it happened to me before, just never in battle. Whenever it happens, I test EVERY OTHER GAME I play.....NONE of them have any issues. P.S.: And the ping had nothing to do with my loss, the game crashing repeatedly and not allowing me back in did. Edited October 31, 2018 by Kartaugh Link to comment Share on other sites More sharing options...
TheHaney Posted October 31, 2018 Share Posted October 31, 2018 2 hours ago, Kartaugh said: I want my ship BACK. This is, of course, the most effective way to guarantee zero action. 2 Link to comment Share on other sites More sharing options...
Kartaugh Posted October 31, 2018 Author Share Posted October 31, 2018 13 minutes ago, TheHaney said: This is, of course, the most effective way to guarantee zero action. Well, I'm kinda pissed off that I lost a ship I had been given by my first friend in this game a couple of years ago and that was reasonably well equipped. The ship itself would be the least of my worries, but losing the British Gunnery Sergeant attached to it and the Edinorogs hurts. A lot. And all because the client/server started screwing up. It's understandable to be irritated. Link to comment Share on other sites More sharing options...
LIONOFWALES Posted October 31, 2018 Share Posted October 31, 2018 (edited) I have had the same thing happen to me... and the ping goes to around 1533 ping then I lose connection, but I don't really care about pixels, to me its just another fun game. In battle I have had disconnects and troubles similar to yours, I don't know what causes it but I say just report the heck out of the problem, this seems like a fixable thing from my perspective as well, and does constitute a rather frustrating moment in the action, it takes my computer around 3 minutes to reconnect, so for me such a disconnect usually means losing the scenario. But that does not stop me from raiding and having fun. I am not sure if it is tied to a lapse in the world wide internet connections or disturbances from solar sources, I simply don't understand enough so acclaim such disconnects as an act of god. Until it is fixed there is nothing I can do about the ping problem or connective issues, but it does not stop me from playing the game, I really do understand your frustration though and hope a global solution can be reached. P.S. Was your ship sunk? If it was captured you could begin a campaign to get it back, a sort of long term goal, to recapture said ship. Good luck all and good hunting. Edited October 31, 2018 by LIONOFWALES Link to comment Share on other sites More sharing options...
Kartaugh Posted October 31, 2018 Author Share Posted October 31, 2018 2 hours ago, TheHaney said: This is, of course, the most effective way to guarantee zero action. I'll edit the original to reflect a cooler head. Link to comment Share on other sites More sharing options...
admin Posted October 31, 2018 Share Posted October 31, 2018 @Ink will review and will contact you in private if this case is allowing compensation. internet loss most often than not saves your ship. Server crashes save your ship automatically (instances closes and all ships are sent to log off screen) if server crashes. - so its definitely not your case If you lose connection we send your ship to safe space (in 5 mins your ship automatically raises ship sails and tries to escape) so if you could escape you will escape Basically if it was an instance or server connection problem ALL player participants of the battle would lose connection, meaning all ships would stay alive (case 1 described above). My theory is that you were DCed because of steam. Halloween sale started and steam does not work well during sales - happens all the time. You also mentioned game crash. Your logs are extremely important here. client crashes are not usually the reason for compensation. If it was a prevalent bug it will happen with everyone and we will fix it for everyone and compensate everyone. If it is a hardware issue or rare issue it becomes very hard to determine was it a man made crash or a tech issue (computer drivers etc) or was it a chained crash (like nvidia drivers stop working and then crash the game But if logs show that there is something on our side causing fatal crashes we can recover the loss AND fix the bug. Link to comment Share on other sites More sharing options...
admin Posted October 31, 2018 Share Posted October 31, 2018 7 minutes ago, Banished Privateer said: Any plans to fix loading instance typical crash? Happens very often, it usually takes any action on keyboard to hang the game and pop a message "not responding" and often causing game CTD. its a known unity issue (happens in tarkov for example a lot). Cant be fixed (only unity can fix it) thus - please do not type during loading. 2 Link to comment Share on other sites More sharing options...
Hethwill Posted October 31, 2018 Share Posted October 31, 2018 Correct. Funny that only experienced it with EFT and not with NA Link to comment Share on other sites More sharing options...
Kartaugh Posted October 31, 2018 Author Share Posted October 31, 2018 31 minutes ago, admin said: @Ink will review and will contact you in private if this case is allowing compensation. internet loss most often than not saves your ship. Server crashes save your ship automatically (instances closes and all ships are sent to log off screen) if server crashes. - so its definitely not your case If you lose connection we send your ship to safe space (in 5 mins your ship automatically raises ship sails and tries to escape) so if you could escape you will escape Basically if it was an instance or server connection problem ALL player participants of the battle would lose connection, meaning all ships would stay alive (case 1 described above). My theory is that you were DCed because of steam. Halloween sale started and steam does not work well during sales - happens all the time. You also mentioned game crash. Your logs are extremely important here. client crashes are not usually the reason for compensation. If it was a prevalent bug it will happen with everyone and we will fix it for everyone and compensate everyone. If it is a hardware issue or rare issue it becomes very hard to determine was it a man made crash or a tech issue (computer drivers etc) or was it a chained crash (like nvidia drivers stop working and then crash the game But if logs show that there is something on our side causing fatal crashes we can recover the loss AND fix the bug. I play on PvE and was doing a solo fight, so there were no other players involved. I will attach all logs, since I don't know which one describes the crashes. custom_20181030202549.log custom_20181030202746.log custom_20181030203557.log custom_20181030203832.log custom_20181030204148.log custom_20181031052527.log Profiler.log unity_log.txt Link to comment Share on other sites More sharing options...
Kartaugh Posted November 2, 2018 Author Share Posted November 2, 2018 Bump. Link to comment Share on other sites More sharing options...
Captain2Strong Posted November 2, 2018 Share Posted November 2, 2018 On 10/31/2018 at 2:32 AM, Kartaugh said: Nope, it happened to me before, just never in battle. Whenever it happens, I test EVERY OTHER GAME I play.....NONE of them have any issues. P.S.: And the ping had nothing to do with my loss, the game crashing repeatedly and not allowing me back in did. I can confirm that this guy is correct Link to comment Share on other sites More sharing options...
Captain2Strong Posted November 2, 2018 Share Posted November 2, 2018 On 10/31/2018 at 9:02 AM, admin said: If you lose connection we send your ship to safe space (in 5 mins your ship automatically raises ship sails and tries to escape) so if you could escape you will escape sometimes someone couldn't escape because they were left in the same place for 5 minutes Link to comment Share on other sites More sharing options...
Kartaugh Posted November 2, 2018 Author Share Posted November 2, 2018 4 hours ago, Captain2Strong said: sometimes someone couldn't escape because they were left in the same place for 5 minutes This is what happened to my ship when I crashed, the ship just furled all sails and stood there taking the pounding from the AI fleet, while I was trying to log back in. I then managed to log back in, put the ship underway and started escaping, then the game crashed again, and when I finally managed to come back for a second time, the ship was sunk. Link to comment Share on other sites More sharing options...
Kartaugh Posted November 2, 2018 Author Share Posted November 2, 2018 Also, I realize that @Ink is likely swamped right now because of the major patch, so I don't mind waiting for proper restitution. Link to comment Share on other sites More sharing options...
Kartaugh Posted November 12, 2018 Author Share Posted November 12, 2018 Two-week Bump. Link to comment Share on other sites More sharing options...
Kartaugh Posted November 21, 2018 Author Share Posted November 21, 2018 Three-week bump. Link to comment Share on other sites More sharing options...
Kartaugh Posted December 4, 2018 Author Share Posted December 4, 2018 Over a month now... Link to comment Share on other sites More sharing options...
Tomasso il Fortunato Posted December 4, 2018 Share Posted December 4, 2018 Still waiting ? Link to comment Share on other sites More sharing options...
Henry d'Esterre Darby Posted December 4, 2018 Share Posted December 4, 2018 I have escalated this in Development chat. Link to comment Share on other sites More sharing options...
Ink Posted December 4, 2018 Share Posted December 4, 2018 @Kartaugh Captain, please check forum private message Link to comment Share on other sites More sharing options...
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